After buying an 18 year old townhouse, I have been very busy with catching up on maintenance projects that the previous owner neglected and the furnace "repair" had been on this long list. I had Reliance and it's competitor, in the home for assessments and telling me about their programs for rentals and purchase. I chose Reliance after much consideration as their protection plan and 7 yr term made better sense. The installation of the units went very well and I was very pleased by the work of the 2 men and their ability to answer my questions. However, a hiccup came days later when a manufacturer's part started to cause problems. I was pleased with the work and knowledge of technicians, Rob and Gabriel who worked to remedy the situation. I am pleased to say all is working and I feel confident to call this company again if there were any other problems that arise with system.