I received a call within a few minutes of emailing my request for dishwasher repair. We agreed upon a date and a two hour time slot for a serviceman to attend at my home to look at my leaking dishwasher. My serviceman called ahead to let me know he was on his way and he arrived on time as promised. He speedily diagnosed the problem and provided at quote for the repair. After I agreed to have the repair done, he ordered the parts required and returned upon the agreed upon time and date, after calling to advise me he was on his way. He repaired the dishwasher quickly and efficiently. Even though my dishwasher is older and no longer on warranty, he felt that the problem with the hose should not have happened and he is attempting to have the manufacturer reimburse me for the part replaced. He was very polite and respectful and I would be pleased to call him with any other appliance repairs I may need and recommend him to anyone.