We have just moved so we were looking to install a Nest Thermostat, we had to call a pro as we failed to do the installation ourselves.

When my husband first called Reliance around 4pm, we were excited to hear that they have scheduled a service for us the same day for 4-8pm. However, by 8:30pm that day, no one showed up. My husband had to call and see what happened. We ended up rescheduling for the next morning (after 3 phone calls).

The technicican came within the scheduled timeframe and was very nice and took care of the Nest Thermostat installation very timely. He was able to figure out what issue we had (we have 4 wires rather than 5, the 5th one was later found hiding in the bundle of wires). He also made sure everything worked before he left.

Our experience with the technician was very positive. However, our experience in terms of calling trying to reschedule was not 100% great. First call, we got hang up on after being on hold for a while. Second call, the person did not confirm our rescheduled time and ended very swiftly, which was why my husband had to call back a third time just to confirm our service time.

Central Air stopped working, we got a service technician in the next day! Bill was great, he didn’t try to sell me on newer models or stuff like filters. He was very respectful, efficient, and kept me updated while he was working. We have the reliance home care, which is roughly 20$ a month and we’ve had it for 3 years. this bill would have been upwards of 600$ and in 3 years we’ve paid roughly 360$. We were wary because usually there are always some sort of hidden fees or parts not covered, but with reliance home care our bill was 0$ no hidden fees or anything!! Highly recommend!!

I had a leakage with my basement laundry faucet which I tried to resolve myself.

Needless to say, I completeley failed. Joel from Reliance (Reliance Heating, Air Conditioning & Plumbing) showed up with another colleague (Vijay) and resolved the issue witin a couple of hours.

Not only did they leave the area dry (considering how much water was spouting out of the tap), but they also tidied up the work area nicely before they left. Excellent quality of work completed (new pipes fitted and welded very nicely - better than what I had before.

And thanks Aiysha (Aisha) - she promised to get someone out that same day or ealy the next day - and she did indeed get Joel on the job the same day of the call.

Excellent service end to end. Thank you!!

I needed a power vent tank Installed, and Kody(110577) was very helpful in answering my questions and concerns, also tried to help in anyway he could.
He even tried to help save me some money, which I appreciate.
He was very knowledgeable and professional.

Alex came for a quote, she was very professional and spent time explaining in detail the different options and products. She provided the quote o the spot and followed up with a written quote the same day. Everything was clear and concise.

Andrew was amazing! Very polite and helpful. I decided to install a furnace and central air in my rental property. Andrew was a pleasure to work with.
The installation crew was fast, efficient and very pleasant for my tenants.
Definitely recommend.

Once again AL set the bar higher. Al has helped me in the past with my plumbing problems. Very efficient, friendly and knowledgeable.
I have the plumbing service with Reliance, highly recommend.

Darren was very efficient in his plumbing work on toilets and sinks in our house. Plus he put in a mixing valve on the hot water tank and that was done well too. Nice guy and polite.

Kevin P.O.S. was efficient and explained everything thoroughly. We also had a very enjoyable conversation about gardens and flowers! It was a pleasure to deal with him and I would recommend him to any of my friends.

Called for a quote on an air conditioner and Daniel MacDougall answered our call. Was out the next day to verify the unit that would be compatible with our home and existing furnace. He offered us a great deal, signed the paperwork and it was installed the next day. The guys were prompt, efficient and professional. Thanks Daniel for a cool house at the temperatures begin to rise. Kevin and Lisa