Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13514 reviews)

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Springer
Springer
1 review Richmond Hill, ON
10/10

Replacing plumbing underneath the sink

Chris from Reliance (team member number#112839)
came to our house to replace the valve on the outside of the house, were I attach the garden hose, it was leaking. The valve was replaced free of charge, because we have a plumbing protection plan with reliance. I asked Chris to come into the house because our faucet blew a hose and wanted his opinion on the rest of the plumbing underneath the sink. Chris said that the metal pipes attached to the sink were all rusted out, and the plastic pipes were badly in need of replacing, and some of them were incorrect. Chris has over 20 years of experience, and that was his recommendation to replace those parts. I can't say enough about the Excellent work that Chris did. He is a consummate professional. He's also a really great person. Reliance is Lucky to have him. I will definitely ask for Chris, next time I need some plumbing repairs.

Approximate cost of services:
$344.00
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Bob G.
Bob G.
2 reviews Hamilton, ON
10/10

Electrical Issue

Adam, an electrician from Reliance, solved a problem with two of our outside GFCI receptacles. Troubleshoot from the electrical panel back to the 2 receptacles and found the problem quickly. A receptacle in our garage had come loose and was causing a nuisance tripping problem. Fixed promptly and now working fine.

Approximate cost of services:
$300.00
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tony
tony
1 review Richmond Hill, ON
0/10

worst customer service

worst customer service !!! don't ever think of calling this people they are just acting polite, when I called they put me on hold for over 22 min and then they hang up the phone, i called back and ask for manager or supervisor he put me on hold aging for 24 min and then hang up the phone, I called for the 3rd time and asked for manager or supervisor gain the girl asked me the reason I explain it to here she got all my information and told me the manager will call you between 2 or 3 day lol never did, and I still have my problem with my furnace!!!!!

Approximate cost of services:
$500.00
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Company Response

I am sorry to hear you had a troubling experience Tony. If you require assistance please email me with your account details at gwillson@reliancecomfort.com - Gemma

Private User
Private User
Private User reviews London, ON
10/10

Ac

they did an inspection on our water heater and ac, they gave suggestions and guides, they did a good job and there were no problems and the result was even better

Approximate cost of services:
$80.00
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Company Response

Thank you for choosing Reliance Home Comfort! We are grateful for your support. - Gemma

bobby
bobby
1 review Hampton, ON
10/10

WATER SODTNER AND RO INSTALATION

MR. CHIBBER WAS VERY PROFESSIONAL GREAT SERVICE. INSTALATION GUY WAS GREAT OVERALL GREAK SERVICE.

THANKS

Approximate cost of services:
$1.00
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Company Response

Thank you for your great review and for choosing Reliance Home Comfort for your water softener and reverse osmosis. - Gemma

Kim from Guelph
Kim from Guelph
1 review Guelph, ON
10/10

Water softener and purification

Kelly was at the house just as I was advised at the right time. He was able to check old equipment and give me a quote including discounts as a reliance customer.
The office contacted me within an hour after he left to confirm the installation of both a new water softener in the basement and a purification system in the kitchen. Everything went very smoothly except the two piece water softener was too high so the plumber has to pick up a solo unit which took an extra hour but I wasnt paying so I was pleased he could do this

Approximate cost of services:
$0.00
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Company Response

Thank you for taking the time to share your positive experience with us Kim! We're grateful for your kind words and glad to hear that our service met your expectations.- Gemma

John
John
1 review Winnipeg, MB
10/10

AC install

Met with Rene and positive and very personable, very knowledgeable about products.
Instalation was scheduled for the next day and was on time and very friendly and knowledgeable employees. The work was completed on time.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your great review John and for choosing Reliance Home Comfort! - Gemma

Louise
Louise
1 review London, ON
10/10

Water softener system

Nora is a wonderful representative. No only extremely knowledgeable but her personality just sparkles. Truly a delight to meet her. Would recommend her in a heartbeat.
Scott & Louise.

Approximate cost of services:
$37.00
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Company Response

This is wonderful to hear Scott and Louise. Thank you for choosing Reliance Home Comfort and sharing your experience with Nora. - Gemma

Private User
Private User
Private User reviews Inwood, ON
1/10

Heating /cooling system

We asked for a system that was eligible for the Energy rebate. She assured us this system was . After many months it turns out the system is not eligible and we have been screwed out of our rebate. Reliance made this mistake and they need to fix it. This is going on 1 year and the Energy rebate will not be running by the time they fix the problem. This has cost us money we dont have. I will not trust Reliance again.

Approximate cost of services:
$13,000.00
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Company Response

I’m sorry to hear about your disappointment. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

wajohnst
wajohnst
1 review Guelph, ON
10/10

Professional service, no hard sell

Conscientious and professional service with no effort to up-sell. Very personable representatives. Strong communication and timely.

Approximate cost of services:
$500.00
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Company Response

Thank you for your kind words. We appreciate you choosing Reliance Home Comfort. - Gemma

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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