AC broke down after 2 weeks of being maintained cleaned out. The 2nd tech came, did not call me as they are supposed to call before arriving. Within 5 min he ran off claiming the AC was frozen. When I called Reliance the ``advisor` insisted I make another appointment, when I was trying to figure out why the 2nd tech ran off. Turns out the tech left in his notes that no one was home, when there clearly was. Now I have been waiting for customer relations to call me back since yesterday as I have had to put in a compliant for all that`s happened. And no one has called back. For a company so big on customer satisfaction, I am surprised at their poor treatment of me and their unprofessional handling. I am left with an AC unit that does work and a $300 bill.
- Company Response
Sorry to hear about this experience. If you can email me your address or account number I can take a further look into this for you. [email protected] ~Jessica