I just wanted to say how pleased I was with the customer service department. Soon after placing an online order I was contacted about receiving a comparable mattress with an earlier delivery date, I initially accepted changing the order, but then changed my mind and went with the original delivery date and order. All communications via email with Jennifer from the Ottawa office were prompt and helpful. I called again as the original delivery date was changed and was checking on the status of the delivery and I spoke with Jessica. She was very friendly and looked into the issue very quickly and got back to me immediately. I have had to deal with other customer service departments from two different companies, not Mattress mart, regarding appliance issues...and those departments were awful regarding returning calls. So it is a very refreshing and welcome change to deal with an online company that is professional, prompt and helpful. Thank you to Mattress Mart, and I would definitely recommend others to order online.