Bought a kitchen full of appliances from this company in 2016. Everything up until they got payment on my appliances was wonderful. From there it became a night mare. Appliances were not delivered on the day and time they said. I lost money because I had contractors and electrician in my home waiting to install them. I had to pay these people their hourly wage to sit and do nothing because Appliance Canada failed.
Fast forward to 6 months after installation - oven stops working. Called them for service, they tried t charge me 200.00 for the repair, saying the wall oven has to be removed from the wall and we need to men to do that, so you have to pay for it. Where else would you expect a WALL OVEN to be installed other than in a WALL? At no time during my purchase did they ever disclose this to me. They said, it's in your manufacture manual. That manual was in the box with the appliance on the day it was delivered (AFTER I had bought and paid for it). This was a material fact that needed to be disclosed PRIOR to me buying, because it would have affected my decision to buy. You cannot deceive customer by slipping information in small print into a box that gets delivered to them AFTER they have purchased a product.
Fast forward: in less than a year of owning these appliances I have had 3 repairs...each repair I was without the use of my oven for approx 20-25 days. Same problem each time - buttons on the control panel stop responding. I was told when I bought my appliances (I have 3 witnesses who were with me the day I bought and heard the saleperson say this to me when he was trying to sell me extended warranty: "if we have to repair an appliance 3 times we will replace it".
Conversation with Samira, Customer Service Mgr today and she said "that's not true, we don't replace ovens we will continue to repair them". Yeah, that's not gonna happen I guarantee you of that. I will not continue to go on like this and be without the use of my oven every few months for about 25 days at a time until my extended warranty wears out. It will not happen. I also suspect they're repairing with used parts.
Samira also said and I quote: "You have to give us a chance to fix this". My response: "You've had 3 chances to fix this and you have failed, now you need to make a decision as to how you're going to handle this to resolve this problem once and for all or I will need to take matters into my own hands and forge ahead with a lawsuit for breach of contract."
She said: "Well now we're going to get Bosch involved this time , and explain to them that the technician told you there is a problem with thee control panels and they need to do something about it".
Interesting words. Why? Because those words were exactly what she said to me in Aug when the oven broke. I have kept a detailed account and recording of all my dealings with Appliance Canada and all my conversations. I went back and checked and in Aug she said those exact same words to me.
So here I am without the use of my oven again. Initially placed my repair call this time on Nov 16th, 2017, it's now Nov 28th and still no one has shown up. Yet I was told a repair person would contact me within 24 to 48 hrs. It's now been 12 days.
Do you see the pattern of deceit and dishonesty here?