I purchased a NEW Samsung fridge from Sears September 16, 2017. The fridge was a floor model clearout labeled 2015 model year. We put the fridge into storage until we moved into the new house in late November. I brought out the fridge, Plug it in, and it doesn't work. So I contact Samsung to find out that the fridge was originally sold June 30 of 2014, and no longer has warranty left on it. No biggie if I provide a sales reciept they will honour it. Still a little ticked to find out the fridge is a 2013! But whatever. So the receipt turns out to say I purchased an Electrolux fridge not Samsung. I only figured this out after asking Sears customer service reps to look up my receipt and have them tell me repeatedly to call Electrolux. Sears customer service will not do anything. They will not give me a name to contact, they will not offer a hand. They only say sorry that sounds like it sucks but we can't help you. Samsung obviously does not want to provide warranty for fridge that has been off warranty for years, and I can't prove I purchased this fridge. Also the sears branch I purchased from has shut down. So in conclusion, I do have the fridge I looked at however it is 2013, no warranty, does not work, and I have a receipt for a FPBS227RFA Electrolux Refrigerator that I never looked at.
I bought this jacket on clearance. A couple of weeks later when the weather started getting cooler, I went to wear it. I found a small rip on the side of the jacket. I went to exchange for another. There was none of the same colour left. I found an identical one, different colour. They were no longer on sale, as they said it was new stock. I was told I would have to pay the difference. That was not right to me. As far as I am concerned, it should have been a straight exchange. There was a difference of approximately $50.00. I ended up just taking my money back. No wonder this company is in such dire straits, with such poor customer service. I will never shop there again.
I have never been as disappointed by any retailer as Sears disappointed me and this is very politely put. I have placed an order on line for a mattress which was suppose to be delivered on August 18, 2017. The day before I CALLED THEM TO MAKE SURE THAT MY ORDER IS GOOD and to my surprise i found out that they had to reschedule, because they didn't had it available.I have to mention I got a day off from work for this ! I was reassured that I will have the mattress on August 26, 2017. On August 19, 2017, I got a call from the customer service and they let me know between lots of "sorry" that don't make a difference that they actually don't have the mattress. I told them to make sure that my credit card is not charged and she assured me that is all good.
To my surprise, i noticed today September 8, 2017 that they had the nerve to charge my credit card for a service that they didn't provided and on top of everything they wasted my time.
As I told them on the phone, if Sears is to be the last store on Earth I will never ever give them my business !!!!! Unprofessional !!!! I am not surprised they are where they are today!!!!
Just as they were going downhill, Sears Canada delivered to us our appliances package--including an expensive counter-depth Frigidaire stainless fridge--with a dent in the freezer door. After months of trying to get it replaced or compensated, their head office finally told us there was a settlement, but that we had to contact the local store for details. Turns out that was completely untrue! Unfortunately, when we purchased we didn't know they were losing their business, or, more importantly, their morals. BEWARE!!!
I ordered a washer online on May 10, cancelled it within 24 hrs and was promised a refund will be proccessed.
Several times sears called me telling me it will be refunded. After a few weeks I called back Sears and they said its being processed and few more days or a few more weeks.
After promising me my refund I still had people calling me in JULY asking me when I want the washer delivered ... ridiculous!
Promises promises promises. Well its August 13th, 2017. Over 3 monthes and so many phone calls so much wasted time and still NO REFUND. $865.71 held hostage by Sears. I feel this is not legal.
It is too late to dispute with my credit card company because the limit is 30 days, foolish of me to believe that they will process the refund so I waited and waited and check account constantly causing so much stress and anxiety.
First service appointment cancelled by Sears. Second appt. no one showed up and did not advise us. Since then I have spoken to four people including two supervisors and have yet to receive a definite appointment. Left a message on one supervisor's phone and he didn't even bother to call me back. Deplorable service considering ALL our home appliances were purchased at SEARS (dishwasher, washer, dryer, fridge, stove, ). No wonder they are losing revenue.
Bought a Sealy mattress online on June 22, 2017. These guys charged me, then called next day to confirm delivery date (in about a week), and then just disappeared. The mattress was not delivered when agreed, and no communication from Sears followed. I spent a few days calling this guys and sending them notes in order to be informed that the item I purchased is not available, and once it is available at some point of time in the future, they will deliver it. They were not able to specify even a a very approximate timeline when it is available. And they kept saying that I can always cancel my order if I do not like my experience with Sears. I did so, and order at another place.
I purchased 4 items online at sears.ca before Christmas 2016. The tracking was all messed up and I recall that I wasted a trip to pick up an item based on an email I received that was not there to be picked up. I got the items at a good discount so I got over it. Eventually I got everything I ordered. Then I noticed that in April 2017 a charge from sears showed up on my credit card. I had not made a purchase there since Christmas. I called right away and was told they were having issues and the charge would be removed. When it came time to pay my credit card bill the charge was still there. I called again and now the supervisor said it was from one of the items from Christmas. Since my credit card statement showed three payments and I had purchased 4 items I didn't have the proof I was being double charged. They said it was $35 for a pj set and I had not kept the bills that long so I couldn't prove otherwise but I am pretty sure I bought those at a huge discount. I am almost certain I have been double charged. I will never shop using sears.ca again and advise others to avoid it also. They really seemed to have no clue what they were doing from the start of this to the finish.
I called Sears appliance repair to fix a malfunctioning fridge. I had to take a day off work because Sears repair only offers service between 8-4:30, so they said. The repair man was professional and seemed knowledgeable. All told the repair cost $494. However the fridge continued to malfunction. We had a heck of a time getting customer service to send someone out again and they REFUSED to prioritize our request or to send someone out at a more convenient time. This matter is still unresolved. I would NEVER recommend Sears repair to anyone and will avoid purchasing appliances from them in the future.