I hired maid for you to clean my home twice. I regularly use a cleaning service (twice a month) but was in need of a new company. My 4 level 3 bedroom split house is always 5 hours to clean.
I wasn't thrilled with the service the first time, many surfaces like all my bedside tables and coffee tables were not wiped down, but it was their first time and I gave them the benefit and decided to give them a second try while I was on vacation.
My husband was there to let the cleaning person in and instructed him to not clean 2 bedrooms out of 3 upstairs and the two basement levels (which is a little more than half my house).
When I got home I did indeed find that only half the house cleaned so expected the bill to reflect that. I was very shocked to find I was charged for the full 5 hours on my credit card.
I called in the morning to discuss this as it was obviously an error. There was no way it took the same amount of time to clean half a house as it does a full house.
The lady I spoke to (the owner) was beyond rude. She kept cutting me off mid sentence. Would not let me explain. She kept saying "we did what your husband told us". Which had nothing to do with what I was saying. I totally understand my husband said to not clean the 2 bedrooms and the basement, but there's no way it took 5 hours to clean 600 square feet!
When I asked her to please let me finish explaining she very rudely demanded "no you listen to me". To which I said no I will not, I will be contacting homestars and my credit card company.
Now i see why the first woman who cleaned my home said she was a very rude person after she had used my cell phone to call into the office when she was done.
I will never ever use this company again and I strongly urge BUYER BEWARE!! They only want to get the most hours possible. I would be very Leary in having them bill if you are not there to see them come and leave. I will also be making a complaint with the better business bureau as they cannot bill me for more hours than what has been worked!