Reviews

10/10

Avi and Scott were extremely patient and accommodating in what was a pretty atypical and emotional renovation. They were easily accessible and almost always on-site, since they did a majority of the labour themselves. The workers they brought in for painting, tiles, and electric were also very professional and personable. They did their best to keep the pace of the renovation to reach the agreed-upon end-date. Each portion of the renovation was itemized beforehand, and each change was clearly written out and accounted for, which allowed me to make better decisions throughout the process. On the occasion when I had a complaint or a question, there were never any bad feelings, and I always felt like I could voice my opinion, knowing that we would find a resolution. Avi and Scott always went the extra mile with big and small things that would not show up on a bill-- reinforcing shelves, carrying my heavy furniture around, and a hundred other tiny things. All of this was done in good humour and with sincere smiles. They even told me that I was not their most difficult customer, which I appreciated, even though I didn't believe them.

Was this review helpful?
9/10

UPDATE: I took my broken chair back to the DOT location where I purchased it about 10 months ago. I could not find my receipt and I was very apprehensive about having to go through this. However, I was very pleasantly surprised when the store representative took a look at the broken chair and said 'well, I have one more in the back' after which he went to the back, brought out the chair, and then put it in my car. Needless to say, I was happy with the experience, not to mention quite relieved. The rep told me that the store has recently come under new management (him) and that he doesn't really bring in this teak furniture anymore because he's seen that it doesn't hold up well. Kudos to him. I will visit the store again with confidence, and I am changing my rating from the original rating of '1'. Here is the original post from a few days ago: I have made 2 purchases at DOT furniture over the past two years. The first was a cast metal bench (I would say cast iron but although that's what it looks like, I'm not sure). I bought it on clearance for about $60 and it has held up fine so far. In contrast, I spent over $1200 on a teak table with 10 chairs. It was delivered to me in the fall, and I stored it on a concrete deck covered in tarps over the winter. I stored the chairs wrapped in their original plastic in my shed over the winter. By the time I opened up the set for use in the spring, there was already damage. The wood on the table was warped, resulting in an uneven surface. On some parts of the chairs you could see that the original wood chosen for the piece had unsightly knots and other damage-- why would they deliberately use a weaker piece of wood in the construction of outdoor furniture. By the way, the set was perfect in the showroom. There were two additional chairs that were part of the set but in the back of the store which I did not inspect. I have oiled the set for preservation and beauty, because it lost color right away. Isn't teak supposed to never warp? That's whenI found out that there are different grades of teak. Clearly this was not the highest. The warping of the wood has also affected our ability to take advantage of the extendable nature of the table. The parts are very hard to pull apart and fit together again. As a last straw, my 35-lb daughter was sitting on one of the chairs yesterday when she announced 'look, the chair broke!' I couldn't believe it. A piece had actually broken right out of the seat of the chair! I intend to bring the chair back to the store today and see what they will do for me. I will update after.

Was this review helpful?
10/10

I was referred to Pro-Pest by another company that did not service my area. I totally lucked out-- Peter came over on schedule and took a look at the site. He was polite and helpful, and clearly knows the pests he works to eliminate. He sent over Derek and his aide (whose name I'm sorry I don't remember) to put up a one-way trap and 'baby cone' to get the raccoons out of my roof. Derek and his aide were friendly, knowledgeable, neat, and quick. They did as thorough an inspection as was possible under the circumstances. They briefed me before beginning any actual work and confirmed the charge. They even appraised me on the state of my aluminium, which was much appreciated. The final charge was exactly as quoted for two patches and the one-way door. They asked me to keep them posted on any developments or changes. I have used other companies in the past (raccoons and squirrels have been a recurring problem for me) but this is by far the best, most dedicated and informed group I have worked with so far. They take pride in their work and also demonstrate concern for the animals they encounter as well as for the ecosystem they inhabit.

Was this review helpful?
9/10

I bought this service on a group-buying site. The gentleman arrived on time, was exceedingly helpful, and generous with his time. Due to extraneous logistical reasons beyond our control, he did not preform the service (eavestrough cleaning) as planned. He did, however, preform an inspection of the property on his own time and volition. However, based on the honesty and generosity which he showed us during his visit, I would most definitely call him to provide his window cleaning or gutter cleaning service.

Was this review helpful?