I took my broken chair back to the DOT location where I purchased it about 10 months ago. I could not find my receipt and I was very apprehensive about having to go through this.
However, I was very pleasantly surprised when the store representative took a look at the broken chair and said 'well, I have one more in the back' after which he went to the back, brought out the chair, and then put it in my car.
Needless to say, I was happy with the experience, not to mention quite relieved.
The rep told me that the store has recently come under new management (him) and that he doesn't really bring in this teak furniture anymore because he's seen that it doesn't hold up well.
Kudos to him. I will visit the store again with confidence, and I am changing my rating from the original rating of '1'.
Here is the original post from a few days ago:
I have made 2 purchases at DOT furniture over the past two years. The first was a cast metal bench (I would say cast iron but although that's what it looks like, I'm not sure). I bought it on clearance for about $60 and it has held up fine so far.
In contrast, I spent over $1200 on a teak table with 10 chairs. It was delivered to me in the fall, and I stored it on a concrete deck covered in tarps over the winter. I stored the chairs wrapped in their original plastic in my shed over the winter. By the time I opened up the set for use in the spring, there was already damage. The wood on the table was warped, resulting in an uneven surface. On some parts of the chairs you could see that the original wood chosen for the piece had unsightly knots and other damage-- why would they deliberately use a weaker piece of wood in the construction of outdoor furniture. By the way, the set was perfect in the showroom. There were two additional chairs that were part of the set but in the back of the store which I did not inspect.
I have oiled the set for preservation and beauty, because it lost color right away. Isn't teak supposed to never warp? That's whenI found out that there are different grades of teak. Clearly this was not the highest.
The warping of the wood has also affected our ability to take advantage of the extendable nature of the table. The parts are very hard to pull apart and fit together again.
As a last straw, my 35-lb daughter was sitting on one of the chairs yesterday when she announced 'look, the chair broke!' I couldn't believe it. A piece had actually broken right out of the seat of the chair!
I intend to bring the chair back to the store today and see what they will do for me. I will update after.