Avi and Scott were extremely patient and accommodating in what was a pretty atypical and emotional renovation. They were easily accessible and almost always on-site, since they did a majority of the labour themselves. The workers they brought in for painting, tiles, and electric were also very professional and personable. They did their best to keep the pace of the renovation to reach the agreed-upon end-date. Each portion of the renovation was itemized beforehand, and each change was clearly written out and accounted for, which allowed me to make better decisions throughout the process. On the occasion when I had a complaint or a question, there were never any bad feelings, and I always felt like I could voice my opinion, knowing that we would find a resolution. Avi and Scott always went the extra mile with big and small things that would not show up on a bill-- reinforcing shelves, carrying my heavy furniture around, and a hundred other tiny things. All of this was done in good humour and with sincere smiles. They even told me that I was not their most difficult customer, which I appreciated, even though I didn't believe them.