Reviews

10/10

We found Mark on HomeStars and decided to hire him and his team after having talked to a number of contractors. What stands out when you deal with Mark is his honesty, integrity and high quality of workmanship. Mark is proud of the work he does, and it shows. We started with a complete master bathroom renovation, and he delivered high quality. So much so, that we immediately decided to hire Mana to do renovations of the other two bathrooms in our house. We are very much satisfied with the quality of the final product, and will hire Mark and his team for our future home renovation projects. On a personal level, it was pleasure dealing with Mark, who is a very respectful and easy going person with great sense of humour.

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Company Response

It was a wonderful experience working with you guys and just like every other job had it own challenges . The best part of every project is seeing the customer smiling.
Im looking forward to doing more renovations for you in the near future!
I much appreciate you taking time and putting in kind words for us!

Have a great end of the year,
Mark

10/10

Over years I dealt with a number of wild life control companies. I must tell you that Joe is superior to all of them. Spending a whole day at our house he installed mesh, in many cases re-doing the low quality work by his predecessors. Net result - the house is fully protected, esthetically changed from ugly highly visible poorly installed mesh to a barely visible solution, painted to blend in with the roof. Amazing. Joe takes pride in his work and does whatever it takes to make sure the customer is satisfied. This, coupled with high quality workmanship, makes his service offering truly unique. Highly recommended.

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Company Response

Thanks for your review. I received a call from my client who was clearly not happy with some work which was done to his home. Having arrived at the home in the evening and in the rain he pointed out the offending strip of mesh which was mounted on a corner of his sofit above the upper left hand side of his front door. The mesh itself was attached with large washers and mounted right across the exterior stucco molding and sofit. I didn't like the look one bit and needed to come back and look at the whole job because I was suspicious of the work. The following week I arrived at the home and was informed that the issue initially was raccoon related and a 1 way door was installed higher up on the roof out of visible sight along with mesh on all the dormers. This particular roof had a steep slope and I was told the company installed the mesh on a crazy angle to reach the dormer locations by placing the ladder on the roof itself. This ladder work was conducted to an extent whereby the eaves troughs were scratched and weakened so that I couldn't use a ladder at all for fear of the troughs falling down onto the drive way below. I always use a gutter guard to protect eaves troughs and because of the weakened eaves had to do the job with ropes and a harness. The situation also proved interesting in that the 1 way raccoon door was not attached properly and held on buy huge lag bolts which left large holes into my clients sofit which simply came apart with my bare hands. The raccoon could easily remove the door and probably would have come back in late November had I not removed it all and started over. Also, The mesh itself had a 4 inch vertical gap in it which squirrels could easily re-enter in from, which I found to be totally wrong. These guys used different sized lag bolts (I used a socket set to remove them),screws,and even roofing nails to slap the mesh on. Not one bolt, screw, or nail was caulked with proper roof patch to protect the home from water leaks. How these guys could sleep at night considering the potential for disaster that they left behind was beyond me. The feeling that they just went through their truck bed and scrounged up whatever they could find came upon me. They even left wire and screws and a pair of busted up sun glasses in his eaves. Once everything was removed I spray painted the new mesh beige to match the sofit and black to match the shingles. The job itself turned out well and is practically invisible. The reality is that this type of work is very common and didn't surprise me in the least. Anybody out there that hires a company to do work on their home should take a look at the company's truck. A well organized truck usually means the technician has the tools and equipment to tackle a job well.

10/10

We hired Ashlar Landscapes to do interlocking on our driveway. Their pricing was quite reasonable and Daimon was very responsive and understood our needs very well. At the end, not only did Daimon, Matt and other crew members do a very good job, but they were very professional and willing to spend as much time as needed to explain their action plan and address any questions we had. We have already been complimented by neighbours for a very nice driveway. Bottom line - they delivered exactly what was promised, with high quality, on time and on budget. I would certainly hire them again and recommend them to others.

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Company Response

Thanks Alex, we really appreciate the positive review. We enjoyed working with you and look forward to any possible future projects.

10/10

Not only did Mac do an excellent job, but also provided excellent customer service. I requested a quote on the web site, received a call from Mac within the next 5 minutes and got him on site the same day. He then arrived for the job right on time, to the minute, and made our granite countertops look like new again. He also provided good maintenance tips along the way. It is my pleasure to highly recommend Mac and his team.

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Company Response

Thank you Alex for taking time to write review for us. It's always a pleasure to have such a happy client!

10/10

Good design, good customer service. Installation took a couple of iterations and delivery took longer that originally expected, but that was compensated by the professionalism and desire to do whatever it takes to make things right by the Royal team. Overall - positive experience.

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Company Response

Thank you Alex for writing your review. Your patience was appreciated. Sometimes the timing doesn't go as planned for many reasons. All that matters is, that at the end we have a satisfied customer who is pleased with our work and our customer service.

Royal Custom Cabinets

0/10

Engaged Rooter-man to uninstall the faucet in the powder room, uninstall the sink and faucet in the laundry room and then install a sink and faucet in the poweder room and sink and faucet in the laundry room. Everything went wrong there. They charged me an arm and a leg without an upfront warning or consent from me. But the worst part was the quality of service. During the installation of the powder room faucet the drain pop-up got broken. I decided not to argue and paid for it (as I learned later, they overcharged me for this yet again). After that I had to chase them for weeks with at least 3 instances where the plumber did not show up for the pre-scheduled appointment. They eventually replaced the part but soon after the faucet started leaking, and I was told that it needs to be replaced, that would not be covered by their one-year warranty, and I would probably have to pay around $300 to get the faucer replaced. In the meantime, I suspect that the laundry room faucet was installed incorrectly, as only there I have to wait for close to a minute for hot water to start flowing through. I will now engage another plumber to clean up after these guys. Overall, terrible experience. One of those situations where you say "never again". The company's response to my review is both outrages and unacceptable. After the ordeal I had to go through (and the paper trail that I have) they are accusing me of simply "being a competitor"? DO NOT USE THIS COMPANY EVER!

1 of 2 people found this review helpful.
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Company Response

We have absolutely NO RECORD of this customer or this job. This is a competitor!! ROOTER-MAN MANAGEMENT