I called them last March to fix our dishwasher leak and the pressure on our refrigerator's water dispenser is weak. First appointment: Dishwasher - they took out the dishwasher without any preparation for any water that may spill out. We panicked last minute finding rags/clothes to wipe out the spill. In the process, the baseboard of our cabinet was removed (see pic below) and was never returned at all. Refrigerator water dispenser - to my dismay they pulled it out without any floor protection, immediately got 2 big scratches on floor on each side. In the end they said they need to buy new "parts" for both. Whatever those parts, they were never mentioned (I should have clarified). Second appointment: Dishwasher - they replaced whatever that "part" is but never fixed back the cabinet's baseboard as picture below. Refrigerator water dispenser - again for the second time they pulled without floor protector therefore adding more deeper scratches on our hardwood, when I finally confronted him he told me he used a floor protector and the scratch was already there. No one has pulled that ref ever since we had it bought plus since the first incident I watched them carefully, so I'm 100% sure I know it's not me. After they "replaced" whatever the part that is, he said it is already fixed, but when I checked the pressure is still weak. They spent time looking at the back again then all of a sudden the pressure was strong and with a piece of part in their hand. As I was already furious deep inside, I did not asked many question and I just want them out of our house. It never crossed my mind that they could have just REMOVED something so that water pressure would be stronger. Now the water coming out of our dispenser looks murky, so who knows what they did. Their bag stroller also put a deep dent on other parts of kitchen floor. Their work is sketchy and very careless. There's not a single day I could forget them as those deep scratches on our floor reminds me of them. I was just about to karma takes it course but I feel like I need to share my experience.