Atlantic Windows & Door Systems Inc

Windows & Doors Installation & Service
ON
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HomeStars  >  Windows & Doors Installation & Service in Richmondhill  >  Atlantic Windows & Door Systems Inc
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53%

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Reviews by rating (past 12 months)

Reviews for Atlantic Windows & Door Systems Inc

Average customer rating:
8.4 10 (85 reviews)

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karen kenny from New Glasgow
karen kenny from New Glasgow
1 review New Glasgow, NS
4/10

windows

Got my windows and very nice , but they came all marked up not happy ,please start wrapping your windows in plastic to keep them clean and free from marks, to much money to put out and have them all marked up .

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cindy from Oakville
cindy from Oakville
1 review Oakville, ON
5/10

windows installed in 2005

All my windows were installed in 2005 by Atlantic Window & Door Systems Inc,, 1680 Courtneypark Drive East, Mississauga, ON L5T 1R4. The contract says Lifetime Warranty.
All the windows had rusty hardware problem and the company sent people to fix almost all of them in 2009. I just found one windows hardware is still rusted and try to call the company since the end of May.

I heard the company has filed a bankruptcy. All there previous phone numbers were greeted with Atlantic Green Home Solutions.

1 of 1 people found this review helpful.
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Sue Hanson in Etobicoke
Sue Hanson in Etobicoke
2 reviews ETOBICOKE, ON
1/10

Custom Windows

I ordered laser etched custom windows, asking Atlantic to match the etched windows already installed in one room.
I did not get what I asked for, their designer instead decided to do it differently. I now have two styles of etching on windows facing the street. I complained a few times, was promised a response and was never looked after. I paid for the windows in good faith on their commitment to rectify the situation. It never happened and I hate looking at my expensive dining room window every time I see it.
Mistakes can happen, but make them right. I would NOT recommend this company.

2 of 2 people found this review helpful.
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Fred from Mississauga
Fred from Mississauga
3 reviews Mississauga, ON
0/10

Warranty not honoured - Company stonewalls further discussion

I purchased 2 entrance doors, 4 windows and a patio door (two separate orders, the patio door was $1328). The lifetime warranty states "no conditions or exclusions save those recorded below". The seal failed on the patio door in the 6th year. The Company will not honour the warranty and instead refers me to a "fine print" clause saying all products installed by The Company are warranted by the Manufacturer subject to their warranty. They tell me that the Manufacturer has a 5-year warranty on seals. This despite the unequivocal wording of their lifetime warranty. Currently, they still have this fraudulent warranty on their website. They now also have a separate patio door warranty that purportedly guarantees the seal for 10 years. Don't believe either of these claims. I discussed all of the above with Margaret and Ellie. I left a voice mail for the owner (no return call) and sent an email to the Company asking them to put their warranty refusal in writing (no response). Buyer beware .... they talk a good game but fail to deliver.

Review has 1 previous version
1 of 1 people found this review helpful.
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Vince in Brampton
Vince in Brampton
7 reviews BRAMPTON, ON
10/10

Front Door Replacement

Excellent communication from Pat on day one and through to the final installation team. This was a custom door and the team recreated my vision exactly. Great quality door where other competitors will cut corners to make the price more attractive. You get what you pay for.

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Richard Steele in Etobicoke
Richard Steele in Etobicoke
2 reviews Etobicoke, ON
0/10

$200 Customer Loyalty Referral Program

We have used Atlantic in two houses now to replace our windows...the windows themselves are great quality. Our neighbour liked them as well and used Atlantic. They filled out the form that we referred them to Atlantic so we would qualify for this program. Their windows etc also look nice, the job included new entry doors as well, it must have been a $20,000+ job (using what we paid as a baseline). That was a year and a half and 5 or more conversations with their office manager Ellie saying that the cheque would be processed and sent out right away. I won't be referring Atlantic to anyone who asks. Loyalty program my eye ! Sent 20K+ in business their way and they can't even make good on a crummy $200 that they advertise as a program they support.

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Company Response

Hello Richard,

On behalf of our company, I'd like to sincerely apologize for the delay in mailing your loyalty cheques. We try our best to stay on top of our customers old and new, but evidently sometimes things fall through the cracks. Thank you for your kind referrals, your repeat business and your participation in our Loyalty Program. You have made a huge contribution to our company, and to show you that this has not gone overlooked, we'd like to provide you with your well deserved cheque for $200 and an additional $50 gift certificate for a night out at the movies for our slip up. We're very happy we can count on you.

I have had a little trouble finding your first name in our list of clients so if you could get in touch with me and assist me in narrowing this down, I will make sure your cheque and gift are sent to you expediently.

Warmly,

Malvina
Client Care Manager
[email protected]
(905)564-0000 Ext. 135

Enzo in Mississauga
Enzo in Mississauga
8 reviews MISSISSAUGA, ON
7/10

Window Replacement

Atlantic did a great job of replacing most of our window last summer. They came on time and was careful to minimize mess as much as possible.

Just had a minor issue with Arthur though, I just didn't like the way he responds to our inquiry especially when we were trying to negotiate the price. But aside from that the windows were great.

1 of 1 people found this review helpful.
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Ernie Talnariu from Mississauga
Ernie Talnariu from Mississauga
1 review Mississauga, ON
2/10

patio door, basement

Over the past two years Atlantic replaced all our windows, so we had them do our basement patio door. The door arrived today, excellent door, looks great. Trouble is we ordered it over 2 months ago! Customer service is very poor, which is sad for a great product.

2 of 2 people found this review helpful.
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Iris from Mississauga
Iris from Mississauga
1 review Mississauga, ON
10/10

2 new windows in living and bedroom, new front and screen doors

Old drafty house. 2 men put in the windows and doors on the hottest day of the year. They were friendly and courteous and dealt with unexpected complications smoothly with impressive results. Everyone who has seen their work has been impressed. They practically had to rebuild the front doorway but you would never know it.

1 of 1 people found this review helpful.
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Becky Maggiacomo from Toronto
Becky Maggiacomo from Toronto
6 reviews Toronto, ON
10/10

New front windows and door

Had 2 large front windows and front door installed in Spring 2012 and the service was excellent from the quote, manufacture to install day. Salesman knew what to recommend and where to save money and where to splurge. Wait time was reasonable for the manufacturing during spring rush. Install was impeccable, perfectionistic in their approach and wanted to ensure we were happy. Overall a great company experience.

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More about Atlantic Windows & Door Systems Inc

Atlantic Windows and Doors is now Dayside Industries ltd
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