Whatever you do, don't deal with this company. Their workmanship is extremely poor. They installed a new liner in our inground pool and broke the coping in several areas. One of the installers even stated that this is common when they install new liners. We then bought a new winter pool cover from them and realized that the new cover can't fit into the track since the coping was broken in many areas. Due to this the cover had to be duct taped in several stops. When we told Terry, the Manager at the time, he apologized and offered to open our pool with a $200 discount. We told him we have no use for the pool cover and would need to get a safety cover; we asked if we could get a partial refund for the cover we bought. Terry told us the owner said no. When we spoke to the owner he was extremely rude and accused us of breaking the coping. Extremely unprofessional. There are way better pool service companies in Oakville.
- Company Response
We installed a new liner for Kamran in July 2010 and there were no issues with the liner.Kamran then purchased a vinyl lock-in cover in October of 2010. A lock-in cover is installed into the pool coping. Kamran closed his own pool and installed his own lock-in cover. In the process of doing this he damaged the coping which also impacted the liner as they both connect to the same track. Several independent experts confirmed this and Kamran was ordered to pay. We always strive to provide the highest levels of service and our technicians are highly trained , certified , licensed year round team members. The technician that installed the liner has been with us over 20 years and installs over 100 liners per season.