Called total tech last year end of season about loosing water in pool, was told by employee that they were closing pools and they wud deal with it 2020. I asked to be one of their first calls in April. Turns out young man had us down for opening and pressure test, explained for 30 years my hubby opened and closed pool but I definately understood reason for pressure test. Dave the owner called to let me now I asked for opening also, I found him to be quite short when I told him about not making the arrangement for pool opening. I explained that we were loosing water and when looked under pool cover no water in shallow end. We have called consistently to get help from total tech but to no avail. They all say we will call back started in April today is May 21 2020 and still no call back.
I should include that we have bought 2 liners from total tech plus we also purchased a safety cover plus a lot of our chemicals. The young people there are so nice. The last liner we had installed around 3 years ago wud never stay in, on opening the liner was back out again. Finally dave came out and told us we needed something around pool, we had no problem with that. I absolutely trusted this company I am very disappointed, very disappointed with this company.
I am sorry it turned out this way.