Rewind two days ago and I'm doing laundry (with a bad back to boot). Anyway, I open the sliding doors to the small washroom and immediately notice a small puddle of water and suds on the floor. This is not what I wanted to see, especially since my laundry room is inside and I have hardwood floors).
The washer had already finished its cycle so I cleaned up the water and noticed that the washer was still dripping ever so slowly. I immediately turned off the water supply (hot & cold), hopped on my computer and searched for appliance repair reviews.
I place my call on Wednesday at 1:30 PM, and was told that they could have someone at my house between 9:00 AM - 1:00 PM on Thursday. I normally don't like huge windows of time spent waiting for technicians, but I was at home with a bad back and had nothing better to do than just lay there.
The technician, was a very nice guy and called prior to his arrival just as they stated he would. He was very professional, but down to earth and enjoyed engaging me in friendly conversation as he asked me questions about my washer and began to troubleshoot it. Unfortunately, he was unable to duplicate the water leak issue I had. However, it was through no lack of effort on his part. After removing the front panel to observe the working innards, he:
1. filled up the tub on low and ran a rinse cycle
2. filled up the tub on high and ran another spin cycle
3. Ran a was cycle on low level
4. Ran a heavy duty wash cycle on high water level
5. Ran a cycle with actual clothes
Not a drop of water anywhere.
However, he did suggest that I try to use less detergent, as I use approximately 50-60% more than I should; and this over-suds condition could lead to a leak caused by a small suds overflow.
All In all, I was pleased with the service. But I feel that I can not yet give a 5 star rating, as I did not get to review their work. But they are deserving of a solid 4 star rating for their professionalism.