We had a dishwasher leak. The initial call was a pleasant experience. After describing our situation, we were told it sounds like either the inlet valve or the hose, which will cost approximately $200 for the service fee + cost of the part.
The technician who was on time and very polite and professional.
Our main dissatisfaction came from the ambiguous final charge of $405. After the in-house diagnostics, the technician told us the TOTAL would be $385 including the part ($150) and taxes.
However, after finishing, the technician said the total is $405 because of an additional service charge ($20) due to our unique dishwasher model (we have a Samsung). This felt out of the blue, especially since we were only informed at the very end.
The receipt also did not specify for what we were charged. It just stated that we paid $405 in cash.
The potential for hidden fees even after the initial in-house assessment is the main reason we will not be returning.
- Company Response
First let me thank you for your feedback, it is always appreciated.
I apologize for the inconvenient caused to you here. We ask the technician to always give a quote before they start but in very unique cases (especially with Samsung products) we are able to see the complexity of the job only half way through it. I once again apologize about the extra charge and would be happy to offer you a $20 refund.