My repair tech did such a good job I emailed this to the company (Pegasus) and Im just copying that letter below. I was totally pleased with the value for the high quality work.
I am not sure who this is going to get to in your company, but I wanted to take a quick second to let you know how pleased I was with the service rendered at my house yesterday. Adrian came and fixed both the damper on my fridge and the door on my washing machine. He took his time assessing the problems, listened to my information and amateur diagnosis, explained my options and the associated costs, and gave intelligent feedback on my potential choices moving forward. The work was done promptly after the parts arrived, he showed me the defective part and dealt with what I am sad to say was a not so pristine fridge both emptying and reassembling it post repair. He was a pleasant man who was respectful to my house and cleaned up beautifully - leaving it a bit cleaner than he found it actually. All in all I was so pleased that I was compelled to write and tell you as much. I dont think it will happen that often but I will certainly use your company in the future should the need arise and will recommend you in glowing terms if I get the opportunity.
- Company Response
Thank you so much Simone for such a kind words! We really appreciate it. I will pass it to Adrian.