In June 2017, I purchased a Serenity Hot Tub from Backyard Retreat in Oakville. With the advice and guidance from Will, the process was very smooth. Went to the store several times and never once felt pressured. I finally decided to get a hot tub and it was the best decision for my family. Will at Backyard Retreat made sure we were well taken care of and he made sure the installation process went smooth. It is without hesitation that I would fully recommend Backyard Retreat Home and Leisure. The process from purchase to installation was impressive. Will then personally came out to my home to ensure that I was fully aware on how to operate my new hot tub. Customer Service at this location is 100%. I am a very happy customer!!!! Love my hot tub! It is a comfort to know that you can call Will for advice and he is always very happy to help out. Thank you Backyard Retreat.