Backyard Retreat Home & Leisure

Swimming Pools, Spas & Hot Tubs
2528 Bristol Circle Oakville ON L6H 5S1
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Reviews for Backyard Retreat Home & Leisure

Average customer rating:
10 10 (8 reviews)

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Mel in Milton
1 review Milton, ON
10/10

Chris,

Mike and I want to extend our sincere thanks to you for coming out to Waterloo last Thursday to give us the run down on our new hot tub. Your customer service has been top notch from the day we met you.

As you know, we've had several issues with our landscape project and you going the extra mile to have our hot tub up and running in a timely manner has meant a great deal to us.

We couldn't be happier with our Hydropool hot tub and we've been enjoying it every evening since you've been out.

I also want to say thanks again to the delivery guys who also went above and beyond when they delivered our hot tub.

I wouldn't hesitate to highly recommend Backyard Retreat to anyone looking for a hot tub.

Sincerely,
Melanie & Mike Duda

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philh
1 review Mississauga, ON
10/10

Visited Will at Backyard Retreat after checking out five other hot tub suppliers in Oakville. I found Will to be informed and friendly without being pushy. I worked with Will to find a tub that suited my needs perfectly and I'm thrilled with the purchase. I bought the Hydropool Serenity 6000 and am in it every night. Would totally recommend the high quality of Hydropool tubs as well as Will!

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Company Response

Hello Phil,
Thank you for your kind review! We are happy you enjoyed your experience with us. We really appreciate you referring one of your good friends for a hot tub!

rolando r.
1 review Mississauga, ON
10/10

I am very happy with the service provided to me by Will Joki of Backyard Retreat. He explained everything that I need to know to help me decide in getting the swim spa. From my inquiry up to the time of delivery, he provided an excellent service. It has been one year since the swim spa has been delivered and I am happy that I still get the same attention whenever I need advise or information in regard to maintaining the swim spa.

I have spoken to a couple of stores before I went to Backyard Retreat, and I'm glad that I bought from them. Great buying experience!! Will be proud to recommend them to friends.

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Company Response

Hi Rolando,
It was a pleasure to work with you on this project for you, your daughter, and your family! We are proud to have been a part of this positive change for your family!

phardwic in Oakville, Ontario CANADA
1 review Oakville, ON
10/10

Will and the rest of the Backyard Retreat Team at the Oakville Store were outstanding to answer all of my questions on which hot tub was most appropriate to our family. Will was very focused on our needs and not necessarily on selling us the most expensive hot tub - highly recommend the upgraded Platinum Jets package and ask for Will or Nick.
Regards
Peter and Leslie

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Company Response

Peter and Leslie,
Thank you for your positive feedback! We were so excited to work with your contractor to truly make a backyard retreat. It is good to hear that you're happy with the upgraded package on your Hydropool hot tub!

joseph.pitruzzella in Toronto
2 reviews Oakville, ON
10/10

So grateful to Will and the entire staff for making our dream come true of owning a hot tub in Toronto! Exceptional customer service and I highly recommend to all!!

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Thanks Joey,
We had a lot of fun working with you on this project! We are happy to hear we made your backyard dream come true.

jasonmorecroft
1 review Halton Hills, ON
10/10

Thanks to Will and the amazing staff on the planning of our backyard and our first time in buying a hot tub. The service and the teaching of a great product.

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Company Response

Hello Jason,
It was our pleasure to help you and Trish find the right hot tub to suit your hydrotherapy needs. Thank YOU for being so friendly during the whole process.

Barry
1 review Mississauga, ON
10/10

Seamless. Very knowledgable, fantastic customer service. One stop shop for pad, electrical, instal and operation instructions. Made the process easy and stress free. Would strongly recommend them to new clients interested in buying a spa.
Well done Backyard Retreat.

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Company Response

Thank you, Barry! Our aim is always to make the process as seamless and enjoyable as possible!

Above Ground Pool in
1 review Brampton, ON
10/10

Our experience from beginning to end was impeccable thanks to David Hrycyna from the Brampton location. He explained everything thoroughly and made us feel comfortable as if we were family. No question was a silly question. He was very patient and offered to come to our home if need be or told us we could call any time. We would definitely recommend David and Pioneer Pools to family, friends and anybody looking for a pool. They also have tons of options to choose from. Thanks again,

The Krentens

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Justin a.
2 reviews Mississauga, ON

First Review

10/10

-The tub was delivered on one day and the gazebo on another. Everyone was so professional and polite yet they were also friendly and happy.
When we were shopping around for our tub, Bjorn (from Backyard Retreat) made a great first impression. We appreciated his honesty and he was not pushy at all. He made us feel comfortable and explained everything to us. He is an expert and yet he explained everything in an easy flow. We shopped around for about a month before we made our decision to buy; Bjorn made it easy. He asked us what our budget was and what bells and whistles we needed with this tub. We told him and he gave it to us. When we needed a jet repaired it was changed quickly. Bjorn is a man of his word and he took care of us. We love our hydropool and we use it almost everyday. "Thank you Backyard Retreat Home and Leisure; we are so happy to have made this purchase."

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Company Response

Thank you Justin! I appreciate the kind words. You and Mary were a pleasure to work with. We really appreciate your business. Let us know if there is anything we can do for you and the family going forward. Enjoy! :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Backyard Retreat Home & Leisure

Have you ever had daydreams about ending your hectic day by coming home to a relaxing and soothing environment? At Backyard Retreat Home and Leisure, our goal is for you to look no further than your own backyard for the perfect getaway. We offer the highest quality products and services on the market today. We are proud suppliers of Canada’s leading brands of hot tubs, swim spas, pools, patio furniture, BBQ’s and outdoor living products. Stop into one of our showrooms today where our expert team will gladly get you into the backyard of your dreams at an affordable price. We are your One-Stop-Shop to make your dreams a reality and our customer’s satisfaction is our number one goal!

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Hot Tubs, Swim Spas, Pools, Hot Tub & Pool Chemicals, Hot Tub & Pool Accessories, Gazebos, Patio Furniture, Barbecues, Fire Pits, Fire Tables, Umbrellas, Landscaping, Landscape Design, Decking
SERVICES
Sales, parts, service and support of all products that we carry
BRANDS
Hydropool Self-Cleaning Hot Tubs, Hydropool Serenity Hot Tubs, Hydropool Swim Spas, La-Z-Boy Spas, Dolphin Fiberglass Pools, Vinyl Swimming Pools, Napoleon Grills, Napoleon Outdoor Living Products, WD Patio Furniture
WEBSITE
http://backyardretreat.ca/
YEAR ESTABLISHED
2013
PAYMENT METHOD
Cash, Personal Cheque, Certified Cheque, Bank Draft, Visa, MasterCard, E-Transfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.