We purchased our hot tub 3 years ago from Backyard Retreat. Since that time I’ve recommended them to several people. The year after we purchased our tub my good friend purchased one as well from BYR upon our recommendation. Despite the distance from home, we keep returning for all of our hot tub needs. Love the service, sales and knowledgeable customer service.

I have used these guys for years...I buy all my hot tub supplies from them and even purchased a hot tub cover from them. They are helpful and knowledgeable. They help guide what products are best for your needs.

Great product and customer service! Will has been amazing and has held our hand throughout the entire process. Any problems we have had, mostly chemical balance, he has quickly helped us correct. We highly recommend backyard retreat and Will!! We love our swim spa :)

We did extensive research prior to choosing both a contractor and swim spa.
Starting with Will and Hydropool, we then looked into 3 other contractors and about 10 swimspas.
We ended up back where we started: Backyard Retreat.
Will and his team are professional and not pushy. Bringing great ideas and expertise to the experience, with a very hands on approach the whole way.
Highly recommend.

Chris worked with me to find a solution within my budget. He was very helpful in start up and is there if I have any questions or issues.
So far I’m loving my new hot tub!

Will our sales rep was very knowledgeable and helpful with the purchase of our swim spa. He was able to answer all questions we had. He took time to visit our home and take us through the Maintenance of our swim spa when it was installed .

Will and his team where a pleasure to work with from quote through to post-delivery service. Thorough professionals, providing helpful advice and never pressuring to make a sale. They come highly recommended.

Great job fair price very satisfied went above and beyond the initial quote With small little things at no extra charge

Bjorn Wilmot and his team provided us with “no pressure” sales advice and unmatched prices.

They walked us through the entire process from walk in to delivery to after care.

The work was done on time and to my satisfaction. At the time of installation a representative from the store was present to ensure everything was done correctly.