My family and I started looking for a swim spa in 2019. After doing my research we ended up purchasing from Backyard Retreat. I found the salesperson Will to be amazing. He took the time and effort to explain what and how a swim spa worked. Will moved onto a different department but Bjorn stepped in and continued providing amazing customer service. Bjorn is always willing and able to help with any questions or concerns we may have. Backyard Retreat made the installation very easy and provided us with a contact referral for the electrician , Deck Builder and the cement pad installation. Since my installation in 2020 I have referred both my Brother in law and a co worker to Bjorn who have also purchased swim spa’s. I continue to have no issues in referring my friends and relatives to Bjorn because I’m confident he will look after them. I highly recommend anyone interested in purchasing a swim spa to speak with Bjorn!