Backyard Retreat Home & Leisure

Swimming Pools, Spas & Hot Tubs
2180 Buckingham Road Oakville ON L6H
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Swimming Pools, Spas & Hot Tubs
Backyard Retreat Home & Leisure
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96%

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Reviews for Backyard Retreat Home & Leisure

Average customer rating:
9.9 10 (19 reviews)

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Lucy
Lucy
5 reviews Mississauga, ON
10/10

Purchase/Installation of a new hot tub

In June 2017, I purchased a Serenity Hot Tub from Backyard Retreat in Oakville. With the advice and guidance from Will, the process was very smooth. Went to the store several times and never once felt pressured. I finally decided to get a hot tub and it was the best decision for my family. Will at Backyard Retreat made sure we were well taken care of and he made sure the installation process went smooth. It is without hesitation that I would fully recommend Backyard Retreat Home and Leisure. The process from purchase to installation was impressive. Will then personally came out to my home to ensure that I was fully aware on how to operate my new hot tub. Customer Service at this location is 100%. I am a very happy customer!!!! Love my hot tub! It is a comfort to know that you can call Will for advice and he is always very happy to help out. Thank you Backyard Retreat.

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Company Response

Hi Lucy,

Thank you for your kind and honest words about your experience with us. You were a pleasure to work with from the beginning and it's great to see the smile on your face when you talk about your new hot tub. We really appreciate the referrals you've sent our way! If you ever need anything don't hesitate to call me.

Thank you,

Will 

psallan
psallan
1 review Milton, ON
10/10

Pool Install

Installing a pool was a new learning experience which Bjorn and Tom made enjoyable. The entire process from start to finish went as planned with great professionalism.
We would highly recommend Backyard Retreat of you are thinking of installing a pool on your property. We are extremely happy with our pool!

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Company Response

We are so glad that this experience was enjoyable for you and your family. The project turned out great! You guys were so easy to work with which made our jobs that much more enjoyable. Thank you for the kind words and we appreciate your business. All the best!

Bjorn

Mel in Milton
Mel in Milton
1 review Milton, ON
10/10

Hot Tub

Chris,

Mike and I want to extend our sincere thanks to you for coming out to Waterloo last Thursday to give us the run down on our new hot tub. Your customer service has been top notch from the day we met you.

As you know, we've had several issues with our landscape project and you going the extra mile to have our hot tub up and running in a timely manner has meant a great deal to us.

We couldn't be happier with our Hydropool hot tub and we've been enjoying it every evening since you've been out.

I also want to say thanks again to the delivery guys who also went above and beyond when they delivered our hot tub.

I wouldn't hesitate to highly recommend Backyard Retreat to anyone looking for a hot tub.

Sincerely,
Melanie & Mike Duda

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Company Response

Hi Mel,

Thank you for the kind words! We take a great deal of pride in our customer service. It is always a goal of ours to simplify the process for all of our customers. It makes things easier when working with such a wonderful family such as yours :) Glad you are enjoying the hot tub. Do not hesitate to let us know if there is anything we can do to enhance your experience.

Chris

philh
philh
1 review Mississauga, ON
10/10

Hot tub purchase and installation

Visited Will at Backyard Retreat after checking out five other hot tub suppliers in Oakville. I found Will to be informed and friendly without being pushy. I worked with Will to find a tub that suited my needs perfectly and I'm thrilled with the purchase. I bought the Hydropool Serenity 6000 and am in it every night. Would totally recommend the high quality of Hydropool tubs as well as Will!

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Company Response

Hello Phil,
Thank you for your kind review! We are happy you enjoyed your experience with us. We really appreciate you referring one of your good friends for a hot tub!

rolando r.
rolando r.
1 review Mississauga, ON
10/10

Swim Spa

I am very happy with the service provided to me by Will Joki of Backyard Retreat. He explained everything that I need to know to help me decide in getting the swim spa. From my inquiry up to the time of delivery, he provided an excellent service. It has been one year since the swim spa has been delivered and I am happy that I still get the same attention whenever I need advise or information in regard to maintaining the swim spa.

I have spoken to a couple of stores before I went to Backyard Retreat, and I'm glad that I bought from them. Great buying experience!! Will be proud to recommend them to friends.

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Company Response

Hi Rolando,
It was a pleasure to work with you on this project for you, your daughter, and your family! We are proud to have been a part of this positive change for your family!

phardwic in Oakville, Ontario CANADA
phardwic in Oakville, Ontario CANADA
1 review Oakville, ON
10/10

HotTub

Will and the rest of the Backyard Retreat Team at the Oakville Store were outstanding to answer all of my questions on which hot tub was most appropriate to our family. Will was very focused on our needs and not necessarily on selling us the most expensive hot tub - highly recommend the upgraded Platinum Jets package and ask for Will or Nick.
Regards
Peter and Leslie

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Company Response

Peter and Leslie,
Thank you for your positive feedback! We were so excited to work with your contractor to truly make a backyard retreat. It is good to hear that you're happy with the upgraded package on your Hydropool hot tub!

joseph.pitruzzella in Toronto
joseph.pitruzzella in Toronto
2 reviews Oakville, ON
10/10

Amazing Service and Staff!!!

So grateful to Will and the entire staff for making our dream come true of owning a hot tub in Toronto! Exceptional customer service and I highly recommend to all!!

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Company Response

Thanks Joey,
We had a lot of fun working with you on this project! We are happy to hear we made your backyard dream come true.

jasonmorecroft
jasonmorecroft
1 review Halton Hills, ON
10/10

Backyard planning and the first time use of a hot tub

Thanks to Will and the amazing staff on the planning of our backyard and our first time in buying a hot tub. The service and the teaching of a great product.

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Company Response

Hello Jason,
It was our pleasure to help you and Trish find the right hot tub to suit your hydrotherapy needs. Thank YOU for being so friendly during the whole process.

Barry
Barry
1 review Mississauga, ON
10/10

Hot tub purchase & installation

Seamless. Very knowledgable, fantastic customer service. One stop shop for pad, electrical, instal and operation instructions. Made the process easy and stress free. Would strongly recommend them to new clients interested in buying a spa.
Well done Backyard Retreat.

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Company Response

Thank you, Barry! Our aim is always to make the process as seamless and enjoyable as possible!

Justin a.
Justin a.
3 reviews Mississauga, ON

First Review

10/10

Hydropool tub, and gazebo

-The tub was delivered on one day and the gazebo on another. Everyone was so professional and polite yet they were also friendly and happy.
When we were shopping around for our tub, Bjorn (from Backyard Retreat) made a great first impression. We appreciated his honesty and he was not pushy at all. He made us feel comfortable and explained everything to us. He is an expert and yet he explained everything in an easy flow. We shopped around for about a month before we made our decision to buy; Bjorn made it easy. He asked us what our budget was and what bells and whistles we needed with this tub. We told him and he gave it to us. When we needed a jet repaired it was changed quickly. Bjorn is a man of his word and he took care of us. We love our hydropool and we use it almost everyday. "Thank you Backyard Retreat Home and Leisure; we are so happy to have made this purchase."

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Company Response

Thank you Justin! I appreciate the kind words. You and Mary were a pleasure to work with. We really appreciate your business. Let us know if there is anything we can do for you and the family going forward. Enjoy! :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Backyard Retreat Home & Leisure

Have you ever had daydreams about ending your hectic day by coming home to a relaxing and soothing environment? At Backyard Retreat Home and Leisure, our goal is for you to look no further than your own backyard for the perfect getaway. We offer the highest quality products and services on the market today. We are proud suppliers of Canada’s leading brands of hot tubs, swim spas, pools, patio furniture, BBQ’s and outdoor living products. Stop into one of our showrooms today where our expert team will gladly get you into the backyard of your dreams at an affordable price. We are your One-Stop-Shop to make your dreams a reality and our customer’s satisfaction is our number one goal!

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Hot Tubs, Swim Spas, Pools, Hot Tub & Pool Chemicals, Hot Tub & Pool Accessories, Gazebos, Patio Furniture, Barbecues, Fire Pits, Fire Tables, Umbrellas, Landscaping, Landscape Design, Decking
SERVICES
Sales, parts, service and support of all products that we carry
BRANDS
Hydropool Self-Cleaning Hot Tubs, Hydropool Serenity Hot Tubs, Hydropool Swim Spas, La-Z-Boy Spas, Dolphin Fiberglass Pools, Vinyl Swimming Pools, Napoleon Grills, Napoleon Outdoor Living Products, WD Patio Furniture
WEBSITE
http://backyardretreat.ca/
YEAR ESTABLISHED
2013
PAYMENT METHOD
Cash, Personal Cheque, Certified Cheque, Bank Draft, Visa, MasterCard, E-Transfer, Financing Available
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.