Home build- Could not care less about you
- Approximate cost of services:
- $470,000.00
- Company Response
Hi Cassy,
I appreciate you taking the time to voice your concerns and I would like to apologize for the disappointment you’ve felt with regards to certain aspects of the build process. To begin, I understand the frustration that comes along with items being completed incorrectly by hired trades. Pacesetter strives to provide a high quality product to our customers and, as a result, we are constantly revisiting and evaluating each of these trades in an effort to ensure a satisfying final product. Your concerns are a high priority to us and have been noted. In reviewing your occupancy report I am grateful to see that the issues listed above were rectified prior to possession.
In regards to your Seasonal concerns, I can tell you that we have taken giant steps towards streamlining this process; we have now introduced an exclusive department that works solely on completing Seasonal items. I see that your rough grade was completed within the designated time frame and was finalized on May 18th- if you have any outstanding seasonal concerns please feel free to contact me at pacesettersales@qualico.com.
Lastly, I spoke with my Warranty manager regarding all of your claims. She has informed me that your one-year appointment was completed in March and that the concrete splatter on your garage door has since been removed. Furthermore, the Warranty department was in agreement with you regarding the state of your driveway and a repair has been ordered. Again, if there are any other items that you would like to have addressed please do not hesitate to let me know.
Thank you.