We have been our house for a year as if the end if June. Our contract included front landscaping. We have e-mailed, called and left messages numerous times but no one has gotten back to us. All we want to know is if our landscaping is going to be completed, if not we will do it ourselves. I imagine their first excuse will be the city rough grade certificate because they seem to always put the blame somewhere else. I called the city and found out pacesetter submitted for our rough grade last July but it did not pass. There has not been another submission since!! Really, you would think they could have submitted again before fall of last year. Very very frustrated with this company. We had nothing but problems from the beginning. I'm not even submitting our 1 year thing because I really don't have the time or patience anymore for this outfit. My husband and I have fixed and done the work that had to be done because trying to get someone to do anything is next to impossible! Out site super actually told us it would be quicker to do things ourselves! Seriously ready to put a big sign on my front saying DO NOT BUY PACESETTER!!! Please don't tell me to e-mail our info, I'll give it to you right now. Our job number is 22014. Look us up and, if you could take a moment out of your busy day, please call us about this landscaping already! Anyone out there looking to build with pacesetter, one word, DON'T!!!!
- Approximate cost of services:
- $650,000.00
- Company Response
Hi S&J Piluso,
I apologize for the lack of communication you've received thus far regarding your landscaping; this is certainly not the manner in which we like to conduct our services. I would be happy to personally get in touch with our Seasonal department to investigate the details of your job file. I have will our Seasonal Coordinator contact you as soon as possible. In the meantime, please feel to contact myself at pacesettersales@qualico.com with any other questions or concerns.
Thank you,
-Courtney