The only person to response at Pacesetter will be Sales person (as they have to make the deal). Once you pay the money and take possession, you will be left to your own fate. Very inferior quality of construction, poor customer service and almost zero support from the warranty team. infact their warranty team is just their online portal and email only. Absolutely no body at Pacesetter takes ownership for customer issues after Possession. There are no one month/ three month/ 12 month warranty inspections from them. Even if you report an issue these guys just respond back with an email citing COVID as a reason for delays. Ironically I booked my house during COVID time and the builder gave me possession much before time (in July 2020) because they have to get the money. Ironically after possession, they will site COVID 19 as reason for any issue you raise with them. How come building the house was possible during COVID & servicing the customer complaints is an issue due to COVID???? The reason is money..... they do not want to service the customer as they have already realized their money on possession.......
I took possession of my house in July 2020 in Langdale. Even the complaints given to them in July & August are still pending till date and the reason is obviously COVID. However the new house construction and sales are still happening (so their trades are not closed).
My house has multiple issues, the exterior doors are not sealed properly- allowing elements to come in, the roof got damaged in winters (picture attached) due to wind, there are finishing issues in the house but no body from Pacesetter has even bothered to come and have a look. I am left at the mercy of GOD. All winters we had the cold air coming into the house (picture of exterior door with clear visible gap attached) compromising the safety of my family and definitely more utility cost for me by running the heaters on higher temperatures all the time. It also caused rusting in the house and damage to trims and finishing due to moisture buildup (as cold breeze comes in to house constantly). I contacted the builder atleast 4 times during the winters but every time they sited COVID and gave me theoretical reply to educate me on HRV settings. When I checked with few neighbors who also bought from this builder, they all have similar issues and of course no response from Pacesetter.
PACESETTER- Please do not feel that your customers are fools, I have lived in houses before and never had this HRV/ Moisture issues, then why it is such a big deal in the houses that you built.
With regards to quality, very poor workmanship and finishing. No where close to what they show you when you visit their showhomes.
In case you are already stuck and have purchased house from this builder, do not wait to contact Alberta New Home Warranty (ANHW) guys.
Pacesetter will give you only email assurances that they will look at the issues in the order they are received but it just a hoax. I have contacted ANHW people and hope they will support. I have spend more than half a million and each day I regret buying from Pacesetter.
Earlier I was reluctant to put my feedback public as I feared that my relations with builder will get spoiled and also in someway I will be damaging the market value of my house by doing so. But after numerous failed attempts to work with the builder, I have to put this feedback on this forum.
DO NOT BUY FROM THIS BUILDER, IF YOU ALREADY HAVE THEN AND ARE FACING ISSUES- THEN GO AHEAD AND CONTACT ANHW FOR RESOLVE. I HAVE STARTED MEETING MORE DISGRUNTED PACESETTER HOME BUYERS IN MY AREA- LANGDALE AND EVERY BODY HAS HAD SIMILAR EXPERIENCE WITH THIS BUILDER.
INVEST YOUR MONEY WITH BETTER BUILDER- PACESETTER IS A WASTE OF MONEY AND TIME.
I strongly recommend that you better spend your money with some other builder who value their customers and work with them.