Pacesetter Homes

As our third house and second new build, we were very picky customers. The Summerside Pacesetter Sales Manager and Construction Superintendent are best in class. This All Star team provide us with the most beautiful home.

Tara was helped a lot to build my new house. The new house was one of my family's dream. Tara and Bill made our dream. She helped my family from 1 to 10 to make sure. Thanks to Tara and Bill.

My pacesetter homes experience with the summerwood division in sherwood park alberta has been amazing! They have made buying my first home a great experience and have been very helpful and knowledgeable throughout the experience!

After looking at floor plans from every home builder in Edmonton, we found Pacesetter's floor plans to be ideal for our family! The initial design process was easy and stress free. All interior items and colours were under one roof so it was easy to match everything. The building process was also quick with evident attention to detail. The only issue we ran into was when there was a problem with the rough grade and there was going to be an extra charge against us to build a retaining wall. But after about a month of communication everything worked out in our favour! We have been in our home for over 3 months now and everything is solid with no issues.

Tara was very helpful and assisted whenever we needed her. We love our new home. Bill and Justin were amazing as well . We would recommend Pacesetter to our family and friends!

Absolutely loved the people helping me with the whole process. Tara was kind patient and thorough. Very knowledgeable and truly wanted to ensure we were comfortable and confident in our building process. Our site guy Bill was absolutely amazing! He really cares about building a perfect house for our family and ensures timeliness are met and that all trades do their best! Very very satisfied!

We are owner for the 2nd time and we bought our second home from Pacesetter. The service, help and experience offered by Pacesetter for the building and purchase of our new home is definitely superior to what we experienced for our 1st house and went far beyond our expectations.

Tara and her team were incredibly helpful and available anytime for our never-ending questions, doubts and changes of mind. Tara's team always welcomed us with a great smile and were always professional, always contacting us very quickly after any questions we had. I particularly appreciated their transparency. Tara explained everything, every steps, every extra-money or addendum, changes or additional aspects that could occur. She made the process of buying a new home very easy and reachable.

We dealt with her during several months and from our very first meeting, (where we just made the wish list of our ideal home), to the painful process of selling our former house (where she always tried to give the best advice) to the delivery of our Pacesetter home, we were supported, led and guided by a wonderful team.
Even after possession date, when Tara could have considered her job was done, Tara came to our place to visit and take some news, just to be sure we were satisfied and happy with this new house she helped us got. Two months later, we received a great personalized gift from her, a nice doormat with our name in it. So through all the steps of the process, from the first meeting to even after delivery, we felt cared about and special, not only customers.

The general contractor, Bill, is as available as he is knowledgeable. He explained all we needed to know and even more during the different walkthroughs. Besides, these walkthroughs allowed me to understand what Tara told us about the superior quality and features offered by Pacesetter compared to other builders. Bill showed and explained us all of them and it was a good thing because we knew where our money went and why.
Bill answered all of our questions by email super quickly. I was happy to see him during possession day. He really wanted us to be satisfied with everything, even the smallest aspects.

Overall, I can only recommend Pacesetter. Our whole experience was easy, everything went smoothly, thanks to Tara, her team and Bill. I perfectly visualise myself growing old in this house but if, for any reasons, we need to buy another home, we'll definitely buy with Pacesetter again. We absolutely love our new house and all its features and could not be happier.

The area manager and site superintendent made our home building experiences a very positive one. Tara went above and beyond to ensure that we were happy with everything and Bill made sure that everything with our home was to our satisfaction before possession day. Thank you!

This is a warning to anyone that buys a new Pacesetter Home in Edmonton. They do not stand behind their product and their workmanship is poor, their sit supervisor leaves little to be desired and wont take responsibility for anything. They talk smack about the homeowners to the trades people and to their other customers. We caught them doing this as the sit supervisor so enlightened us to a 'pain in the XXX' homeowner a few blocks away and trades people told us what Pacesetter was telling them about us.

From date of possession and now, even past the one year our problems are not being corrected. From permits not being pulled on gas lines (which failed once inspected after we contacted the city) to windows more then a 1/4 inch lower then the others, poor carpet installation, receiving an incorrect RPR, Plumbing problems causing a flood in the living room, sewer gas in the master bathroom, large cracks in the basement floor more then a 1/4 inch thick in spots, to refusing mediation, well the list continues. Although some of the issues have been corrected we still have a window that is installed too low, a crack that remains unfixed in the basement, and unpainted visible hardy board on the exterior of the house.

Lloyd the president of Pacesetter had suggested mediation but backed out once I said we were going that rout. He knew we had passed the deadline for a warranty claim because they had purposely booked our one year for after the date a claim could be made. If we made the claim before they came out they would not have come and done anything. This leaves the homeowner in a loophole created by the builders and home warranty. I called home warranty once I knew the one year trades day was after the expiry date and they told me on the phone I had 60 days after our one year, we never thought that when we put the claim through they would tell us we missed the deadline. Even after explaining everything Home Warranty told us 'too bad' you need to deal with the builder or you can go through mediation. When I told Noel with Home Warranty that I have an email stating they would not do mediation it was 'oh well'.

We are only asking they fix the issues with the house, they built it they need to stand behind their product. This house has been a nightmare and not because of the issues with the house but because of the company we have had to deal with. I would never recommend a Pacesetter to anyone and if you have already bought one you may as well start your claim before the one year as Pacesetter wont fix it anyway!