Pacesetter Homes

Builders
Edmonton AB T6N 0B2
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HomeStars
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Pacesetter Homes
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62%

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Reviews by rating (past 12 months)

Reviews for Pacesetter Homes

Average customer rating:
6.2 10 (307 reviews)

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Surinder in Edmonton
Surinder in Edmonton
1 review Edmonton, AB
0/10

The service is very poor they do not bother to do nothing once they get you sign the contract and get there money

You can get better house from other builders at that price. They haven't done rough grade it has been more than a year ago we brought the house. When you call them they just tell you to call different departments.
No one is bother to do anything employees just concerned about there salary and commissions supervisor don't want to be bothered by calls

Approximate cost of services:
$500,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Surinder,

I am very sorry that you feel you have not been communicated with effectively. Could you please email your job number and/or address over to pacesettersales@qualico.com so that I could have a closer look into your file? Please feel free to list any questions or concerns there as well.

Thank you!

Ping Gao in Edmonton
Ping Gao in Edmonton
1 review Edmonton, AB
4/10

Service

On Aug 29 , I was told that my landscaping inspection was passed, the refund will be sent to me the next week. Until today Oct 3, I haven't received refund. For the past one month, I called /sent email 4 times, nobody can tell me why they can't release refund in ONE MONTH.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Hi Ping,

I am so sorry to hear about the delays in receiving your landscaping deposit reimbursement cheque. I have checked in with my Accounting department and they have assured me that the cheque requisition has been received and that the cheque will be sent out to you this week. I apologize for inconvenience. If there is anything else I can do for you please feel free to contact me at pacesettersales@qualico.com.

Thank you.
~Courtney

Deb and Jay
Deb and Jay
1 review St. Albert, AB
10/10

New home build

We had a very good experience with Pacesetter. Our sales team, Marissa and Colten, were very hard working, patient and kind. They didn't mind the countless times we came to the Showhome with our kids ( who they were great with) and were always ready to answer our questions. Also, they looked into any issues and concerns we had throughout the process and spoke up for us when there was a small hiccup during the build. Marissa really cares about her clients, she even puts a beautiful bow on your door for move in day!
This is the third home we have built and we know that no builder is 100% perfect but we are very happy with the service we have received from Pacesetter. When we moved in the building team, Brad and Rob, were excellent and made sure all of the items that needed to be fixed were complete within the first few days. Our 3 month warranty appointment went well and I assume we will have no issues with our 1 year warranty. We have been in our new home for 6 months and have had no major issues. We are very pleased with the quality. Only complaint was having no driveway when we moved in, which is seasonal, but was very inconvenient with 4 kids. Also, we think it's a good idea for builders to use a semi-gloss or similar in the bathrooms ( our last builder did this) as water marks show up immediately.

Approximate cost of services:
$625,000.00
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Company Response

Hi Deb and Jay,

I am thrilled to hear that you've had such a wonderful experience so far. Marissa and her team truly do go above and beyond for their clients and I'm glad you were able to work with them.

You've made some really great suggestions! I will definitely be passing these along to the powers that be. Thank you very much.

Patel in Pasadena
Patel in Pasadena
1 review Edmonton, AB
10/10

Pacesetter

I like my house its beautiful house. I am happy with pacesetter.. Marissa gibel also help us and She is good person. My english is not good but she was talking with us very simple so we understand. She was very helpful to us. Thank you

Approximate cost of services:
$0.00
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Company Response

Hi Patel,

I am so pleased to hear that Marissa was able to support you through the home buying process and that you are happy with your home! Thank you for the kind words.

Private User
Private User
Private User reviews Edmonton, AB
8/10

House Purchase

We bought a show home that we really fell in love with. The area Manager in Griesbach Edmonton for Pacesetter was really awesome he made everything smooth! Jesse Richards is very knowledgeable and very helpful. It wouldn't be a success purchasing this house without him.

Approximate cost of services:
$437,000.00
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Company Response

Hi Private User,

Congratulations on the purchase of your home! I'm so glad to hear that your house buying journey was smooth and enjoyable.

Einna in Edmonton
Einna in Edmonton
1 review Edmonton, AB
10/10

Service

Indy Rakkar and his assistance Taylor: Great service, very accomodating to the clients. They explaining every details of what you need to cleared out specially they offered us and discuss in available options on the best affordable price.

Approximate cost of services:
$306.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Einna,

Thank you for your thoughtful review! I'm glad to hear that Indy and his team were able to provide you with all of the information you were looking for. Best of luck in your new home!

Shima and Warsame in Edmonton
Shima and Warsame in Edmonton
1 review Beaumont, AB
8/10

New Home

My husband and I would not have bought a Pacesetter home if it weren't for Lisa Heninger. She treated us with respect and she is so friendly, it made us so comfortable. We honestly had the most amazing journey with the most amazing Sales Manager with purchasing this home because Lisa was so helpful, knowledgeable and most importantly honest. She understood our budget and always made sure we were happy with everything. Being a first time home buyer, we did not know much, and she made it fun and so exciting.
Design Q also helped us tremendously, especially April and Cynthia, thanks to all their ideas and designs we now have an amazing home.
Jason, the Construction Manager, was so helpful and very knowledgeable. He and his entire team treated our home as their own.

Approximate cost of services:
$500,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Shima,

I am delighted to hear that your first home buying experience was so positive. I hope you build many happy memories in your new home!

Brian in Edmonton
Brian in Edmonton
1 review Edmonton, AB
10/10

Pacesetter in Glenridding

We have been in our home for 3 weeks and are really glad to have purchased a Pacesetter home. Kelly, Area Manager for Glenridding and his team were extremely helpful from start to finish. They answered all our questions and took us step by step through the process. The couple small issues we had after possession were taken care of quickly and without having to follow-up.
We would definitely buy from Pacesetter again and will be recommendeding Kelly and his team.

Approximate cost of services:
$385,000.00
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Company Response

Hi Brian,

Thank you very much for your thoughtful words. I'm glad to hear that the build process was smooth sailing and that you are now settling into your new home!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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Pacesetter Homes Edmonton
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