Appliance Repairman

We called this company as our washing machine would not pump out the wash water. 2 days later a service person came, tipped up the machine and informed us a new pump would be required. We asked about how much this would cost and he replied they would have to get a quote from Sears and if the part was available they would let us know. Maybe it would be him, maybe not who would come to install it if we accepted the quote. In order to get the quote we had to pay him $316 for his 15 minutes of labour.
2 days later, no quote and the office said we could not get a refund as we had just paid for him servicing our machine.
I sure wish we had found this site before we called this fraudulent company. Our regular repairman had retired 3 years prior and we needed someone new.

Called them after our fridge/freezer was not cooling properly. I was told that the technician would "investigate" the issue and then let me know what parts and labour would be. Mike (nice guy, otherwise) listened to what I told him; he didn't investigate at all and said he needed to service the defrost system. That would be $280 plus tax. I agreed. he unscrewed one panel and said "whoa, your pipes are not frozen - you need a new compressor and gas - and that will cost you $1,200 for parts but there will be no more charge for labour as you paid $280 now". 10 minutes of work. A simple "investigation". I paid and then decided to not repair the fridge but get a new one. This should never have been more than the service call charge. They are fraudulent.

I fell victim to the same trap as most of the other posters on this site. I scheduled a service call for my washing machine and was told it would be $80 for the service call. The tech spent a total of 5 minutes in my home, told me what I already knew, and then charged $280 for the labour to install the new part we needed.

Of course the fine print says otherwise but that doesn't change the fact that they verbally misrepresented what the charge was for. I tried to resolve the dispute amicably but they dodge calls and are unresponsive, so next stop is to report them to the BBB and file suit in small claims court on the basis of fraudulent or negligent misrepresentation.

For the other victims on the site keep in mind you have 2 years from the date the dispute arose to file a claim under the statute of limitations.

Wish I had read these reviews before call this company. This has turned into an ordeal costing $600 -- $300 for their "repair" and another $300 to replace the plumbing valves and pipes they snapped. Plumber suggests trying to get full refund, says he'll even testify. These people should be ashamed of themselves.

Tony, from appliance repair guys came out to fix a dishwasher that the new owners of my old house claimed wasn't working. Not only did he address the problem he fixed it right there on the spot. Honest guy will use again.

Sorry I did not check HomeStars first!
$320 (no parts) for less than 50 min. work... and you have, practically, no choice, because you have to agree with the cost before they check what the problem is. I guess in many cases they do know and just rip you off.

Stay away of these guys!

Wish I read the reviews before I called this place. Paid them 280 dollars up front and nothing done-couldn't fix it. Wish I could give less than zero score. Advise others -don't waste time and money.

I can't believe this company is still in business! Last February our 10 year old Maytag washer started giving us lots of problems, so upon looking online for an appliance repair company, I found these guys. Their website looked good, they had gleaming reviews (yeah...I know, I know), and we liked the fact that they could come out pretty quickly. Same deal as the other reviews, they tell you the $80 will be waived if you decide to have them do the job, etc. That $80 quickly turns into $280 before you know it, PLUS there was a part that was needed to fix the unit which cost another $300+. Well, the guy finally came back with the part and "fixed" the machine, only for it to fail on us literally right after he left. When we emailed Appliance Repair Guys, they told us that this was basically a new service call and that we would be charged another $80 bucks for an estimate....ARE YOU KIDDING? So we insisted that NO this was not a new issue and that the repair guy needed to come back to inspect his work. He concluded that there was something else wrong with the unit and so we basically told them that we would NOT be using their service to fix this "new" issue. We did not pay the $80 and they harassed us and sent us to collections. A few months later we ended u having to buy a new washer and dryer set, which I WISH we would have done to begin with. *sigh* Honestly, I also we would have done the proper research before calling these guys up, because they are seriously the worst! I can't understand how they are still in business. STAY AWAY!

I was quoted $80 for repair call. I was told after 10 mins my dishwater had circulation problems which I already knew. I was THEN charged another $200 to confirm which part need to be replaced and then $386 for parts and labour. So they want $752.58 for a dishwasher that new is under $1000. My displeasure is that I had to already pay $294 to THESE GUYS to tell me what I already knew. FYI parts are $117 plus HST and found a repairman that only charged $100 to install. STAY AWAY FROM ************APPLIANCE REPAIR GUYS ****************

STAY AWAY with a 10 ft pole , even if u give them all the necessary information they will tell you they can fix it and then drop a bomb on you saying we don't have that part