Beware of this unscrupulous company. I was visited by a con artist technician with no integrity on Friday Jan 4, 2019. My 12 year old front loading washing machine presented with a loud clunking sound at the final spin cycle. Nicholas diagnosed the problem as a broken drum. His list of repairs totalling $361.60 showed a rotation system service, motor service (the motor worked fine..??) and a drive/bearing service, on the invoice. None of which he actually performed. When he was done playing around with my machine, pulling it out and pretending like he was fixing it (as I now know), he told me he tested the washer and it was working fine. As soon as he left I tested it myself and the problem was even worse. The sound was louder and I could now hear something metallic and loose rolling around with the spinning as well.
At the same time as his diagnosis he said that if the issue returns I must replace the rear drum and bearing: $528.64 + HST. He wrote this on the invoice and asked me to sign. This is where I became suspicious and had a strong feeling I was being hoodwinked. He was setting me up in the hopes of getting the second more expensive repair from me. Somehow my signing solidified his hopes of being able to come back a second time to rip me off.
I called the company immediately after I ran my test cycle, asking that they send back a more experienced technician to actually fix the problem and was told that I was speaking to dispatch and there was nothing they could do. Someone would call me Monday or Tuesday next week. No one ever called.
On the following Monday I had a reputable technician come in to have a look at the washer. I wish I had called him first but I couldn’t remember his name then I Iater came across a fridge magnet with his number on it. He had repaired my previous washing machine. He is an honest and experienced sole proprietor.
He said the drum was broken – and showed me the exact spot. He said that you can’t fix this. He advised against a new drum because of the high cost and who knows what else may be broken once you remove it – the machine being older. Best to buy a new one. I asked him if the Appliance Repairman tech was untruthful and he said yes, I had been taken.
Was the Appliance Repairman technician (Nicholas) incompetent or taking advantage of a single, senior citizen woman? Draw your own conclusions.
Something else questionable on the invoice is this clause:
“I acknowledge that the appliance and its surroundings have been left in good condition and have not been damaged by an appliance repair technician.”
Why would you have to include this unless you have had technicians being accused of such?
Recap: I paid $361.60 and took a half vacation day off work to have my machine looked at and NOT repaired plus $40 for a decent service person to advise me I need a new machine. I acknowledged I would have to pay Appliance Repairman an additional $528.64 if the problem persists. Don't trust them.