Steven has worked on our hot tub previously (2017), replacing a motor and a bunch of other parts ($1600). At the time we took his recommendations and replaced other parts that we aren't even sure needed to be replaced. After reading other reviews, this seems to be a common trend. Recently we paid over $600 for an incomplete spa repair (tub still leaks). No estimate was ever provided and we received an invoice saying that we would need to make another service call in order to fix any other issues that were present. I had a feeling from the beginning that he didn't even want to take on the job, now I regret going forward. Very disappointed in the lack of communication after the initial repair, he was supposed to come back and take a look at the other issues but never did. I have a really hard time believing that someone would leave a job unfinished and send an invoice without attempting to fix the other issues. We couldn't be more disappointed.