BONGRO Group

Basement Renovation
13175 Weston Rd King City ON L7B 1K4
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73%

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Reviews for BONGRO Group

Average customer rating:
8.2 10 (18 reviews)

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Laura
Laura
0 reviews Toronto, ON
0/10

Front walkway

We had a walkway put in in front of our house. The group was 2 months late in starting the project, charged us for things we then could not use (the time of the year meant that any sod that was put in to fix the damage they did was not going to grow), and managed to damage both the irrigation system and the internet - meaning that we could not properly work from home for two days until it was fixed. They did the job, but the delay, combined with the damage that was done means that I would not recommend this group.

The damaged irrigation system - fine, but it would have been nice to know that the system would need to be ripped out when signing the contract (the person that talked to us before was no longer at the company.... Which may be saying something?).

However, the internet - we told them exactly where the lines were, and the lines were completely new - we had them put in only a month beforehand. There was no way they were "nicked beforehand, and jostled by them" (their words for what likely happened, and why it's not their fault).

By their words, it was a simple job. However, only two hours in I was disappointed. Also, they texted at 7am to say they would be there at 7:45 to do the job... No warning that they were starting that day. What if we had been away? What if I had been asleep?

The next day I also realized that they dug up a bunch of plants and did not place them back - they left them with the roots exposed hidden in the other plants.

Finally, after the work was done, we realized they cut corners and didn't actually finish things so it wouldn't move. They didn't add edging to the pavers, and so not only is the sand already disappearing from between pavers, but we now need to go back and add in the edging ourselves before winter to avoid the entire thing from falling apart. I do not recommend this company at all.

Approximate cost of services:
$14,000.00
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mariana
mariana
0 reviews Vaughan, ON
10/10

Driveway

Very neat, got the job done in a short amount of time. Any questions we had they were answered and felt very comfortable working with them

Approximate cost of services:
$40,000.00
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Company Response

Thank you for taking the time to share your thoughts. It was a pleasure working with you on your project.

F.Z.
F.Z.
3 reviews Nobleton, ON
10/10

Lawn Maintenance

It has been a pleasure hiring Bongro Landscaping for my residence lawn maintenance. Each passing week I'm experiencing how much better they are transforming my property. They are very professional and would recommend them 100%. Great team at BONGRO!

Approximate cost of services:
$400.00
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Company Response

Thank you for your review. We are thrilled that you are happy with our services. Your satisfaction is our priority.

BALATIDIS LEGAL SERVICES in Mississauga
BALATIDIS LEGAL SERVICES in Mississauga
1 review Vaughan, ON
10/10

Excellent service

The team at Bongro are extremely professional and ethics and will ensure that all your landscaping and property needs are taken care of. The quality of their work is breathtaking and speaks volumes to their standard of care.

Excellent work everybody!

Approximate cost of services:
$10,000.00
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Company Response

Thank you for your review. We hope you enjoy your outdoor space for years to come.

Private User
Private User
Private User reviews , ON
10/10

Pool and complete landscaping (back and front)

From concept to completion, bon gro surpassed our expectations with a beautiful oasis for our family. Their workmanship was delivered in a professional and timely manner. We highly recommend this company for any project you may have in mind.

Approximate cost of services:
$250,000.00
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Company Response

Thank you for review. It was a pleasure working on your project and we are glad we met all your expectations.

Rose in
Rose in
1 review Vaughan, ON
10/10

Backyard

They did a fantastic job on creating a backyard living space for our family. We had an idea of what we wanted but Bongro helped us fine tone our vision for the space. They exceeded our expectations. Thank you Bongro Landscape Group to you and your team

Approximate cost of services:
$15,000.00
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Company Response

Rose, it was a pleasure working with your family and we hope you guys enjoy your new space for years to come. Thank you for the kind words and for taking the time to share your experience.

Private User
Private User
Private User reviews Brampton, ON
5/10

Flagstone Steps

Problem within a year. Sal came back and said it was a floating step!!!! I wanted a job done once and no maintenance. Never get flagstone done in a shady place again according to other contractors.
All falling apart the base steps and full of sand.
Steps still sturdy. Even some of the porch steps were not on levelled, can feel the unevenness.

Approximate cost of services:
$6,000.00
1 of 2 people found this review helpful.
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Company Response

Customer service is very important to us. Please contact our office so that we maybe of assistance.

Rose Simonetti in York
Rose Simonetti in York
2 reviews YORK, ON
10/10

Complete Design and Landscape

Night and day is how I describe the change to the "look" of my home. It took us ten years to decide to go ahead with this major project as we wanted to go through the ineviteable construction mess once and only once. Sal worked with us from the beginning and showed much welcomed patience as we fine tuned the design. He had practical suggested changes along the way. With a project this size, issues will arise and changes will be made as things progress...."oh wouldn't it be nice to......" you get the point. Sal was very accomodating and very good at communicating what the change entails including updating on costs.....I hate surprises. As for the quality of the work, Sal and his crew are very meticulous. They take pride in their work and the finish product shows it. I can't tell u how many passers by just stop and stare at the finished product and the "bold" ones knock on the door to "get the contractors name". We ended up spending a bit more than we expected soley because of the extras we requested...BUT...we more than got it back from the increase value in our home......ty Bongro

Approximate cost of services:
$350,000.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about BONGRO Group

Welcome to Bongro Landscape Group!
Quality landscaping increases the value and beauty of your property, brings a peaceful atmosphere to your home and expresses who you are. At Bongro we customize each project to suit your individual needs and envision your dream surroundings. Our team of qualified landscape professionals will create your dream vision regardless the task.

Find us here:
www.bongro.ca

CATEGORIES
Basement Renovation, Interlocking Stone, Landscape Contractors & Designers, and Swimming Pools, Spas & Hot Tubs
SPECIALITIES
Waste bin rentals
WEBSITE
https://bongro.ca/
YEAR ESTABLISHED
2006
NUMBER OF EMPLOYEES
20
RETURN POLICY
Cash or Cheque
PAYMENT METHOD
Cash, Cheque, Visa & Mastercard
MEMBERSHIPS
We are a fully insured company.
LIABILITY INSURANCE
Yes
DIPLOMAS
Yes
WORKERS COMPENSATION
Yes
PROJECT RATE
All work is warantied for 2 years.
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All work is warrantied for 2 years.
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