My hot tub was in sad, sad shape. Fifteen years of use, little maintenance, it was rough. Jets popping off, lights out, strange noises. Finally one day mid-winter it died. I had called another person and they gave me the impression I was a hassle. This was not the case with Steve McCoy. From the moment I called Steve he was friendly, professional, concerned, and was at my house within a day to see what was going on. What really makes Steve stand out is his experience in the industry. Unlike other people who only replace parts, Steve can actually repair motors, jets, etc which saved me a ton of money. Beside that, Steve was just super professional and knowledgeable. I feel like I have a new hot tub thanks to Steve's work. I highly recommend Steve McCoy as the technician of choice for all your hot tub and spa needs. You will not be disappointed.