We found Gala Kitchen & Baths through HomeStars. They renovated two of our bathrooms. One was a powder room: the sink and toilet were downsized, and a rain head shower put in. The whole room was tiled, including the floor which slanted toward a drain (no separated partition). A rail system shower curtain was put in, which tucks in nicely in the corner. The room has now a lot of space, with the shower being a subtle addition (it is nice to have a second shower in the house). The other was our main full bathroom. EVERYTHING was replaced and re-done, including a window replacement. This job was almost complete when there was an issue with the bathtub not being leveled. This meant removal of some of the tiles, and cutting a hole through the downstairs bathroom in order to lift and level the tub. In addition, there was a large gash in the tub which had been concealed prior to the re-leveling. Though this delay was not optimal, we were most impressed with Scott’s actions. He pro-actively moved forward with the repair without hesitation. Those repairs were also done very well. For example, the person he brought in to repair the gash in the tub was fantastic. Scott was very communicative and quick to respond i.e. my initial queries, and any questions that followed. He was also very communicative about timelines and scheduling: Scott and his team always ensured if it was OK to work on evenings, and weekends. Scott also communicated if visits were to be late, or had to be changed at the last minute. Scott also provided a detailed estimate prior to work, and asked thoughtful questions throughout his assessment. His estimate matched well with the actual costs. Scott was also well connected with respect to the retailers, and equipment and supply options. We would definitely use Gala Kitchen & Baths again, and recommend them highly.
- Company Response
Thank you very much for taking the time to write a review for the work we did in your home. It was wonderful to work with you on the project and you were always clear with decisions, which makes the project run smoothly. I thought the powder room conversion to a three piece bath worked out well and the rail system you found worked very well. And I feel good about getting everything right in your main bathroom. It was certainly worth the extra effort.