Mac Kay Heating And Cooling

Heating & Air Conditioning
St. Catharines ON L2R
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Heating & Air Conditioning
Mac Kay Heating And Cooling
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88%

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Reviews by rating (past 12 months)

Reviews for Mac Kay Heating And Cooling

Average customer rating:
9.6 10 (184 reviews)

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sandra murrell from St. Catharines
sandra murrell from St. Catharines
2 reviews St. Catharines, ON
10/10

Furnace pressure switch

My furnace was blowing cold air. I called mackay around noontime. A service Tech arrived that very afternoon. (Peter). The part had to be ordered, Peter did a quick fix to keep it blowing warm air, until the part arrived. Peter was very courteous, informative and found the problem in minutes. He was a pleasure to deal with. The part arrived and was installed by Adam 3 days later. Adam has been to my home for furnace repair before. A very courteous young lad. It took Adam only minutes to replace the switch. I had been trying to get on the homestars web site without much luck. Adam was nice enough to show me what to do. I have always had courteous, qualified technicians when calling MacKay for service. Thankyou and keep up the good work. Sandy Murrell

Approximate cost of services:
$260.00
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Company Response

Wow, what a great shout out and ranking. All of us at Mackay Heating and Cooling were so happy to read this together. IT is very valuable and important to all of us at Mackay Heating and Cooling that you are very happy and feel confident about our work. I am really happy to see that Adam went the extra mile, and helped you with the Home stars website. I am however, not surprised as this work family is always looking for ways to do something extra to stand out from the many companies that are out there for you to call . It is with our greatest pleasure at Mackay Heating and Cooling to have you as one of the awesome customers that we have and we value your shout out very much. Thanks again, from all of us at Mackay Heating and Cooling!

Karen from Vineland
Karen from Vineland
1 review Vineland, ON
10/10

Heating

They have come out to our home not only for the water heater but just recently for our furnace, since that cold spell. Through this cold spell an emergency service was done with MacKay Heating as they acted promptly and very professional.

Approximate cost of services:
$400.00
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Company Response

Thanks from all of us here at Mackay Heating and Cooling. We appreciate you taking the time to write a shout out and giving us a high number on ranking. The entire crew at Mackay Heating and Cooling work very hard to ensure that you feel valued, and important because you very much are!!!!! Thanks again, so very much! We are proud to say, that every customer got emergency service during that polar vortex. Some of the techs , like Andrew C. worked until 4am two nights in a row!!! That is how important the customers are to Mackay Heating and Cooling

Troy from St. Catharines
Troy from St. Catharines
1 review St. Catharines, ON
10/10

Furnace

Had the furnace inspected and cleaned. John B our technician was on time, friendly, thorough and efficient. When the job was completed, John explained options about the furnace and the A/C. Overall a good experience and he was also very good with our dog.

Approximate cost of services:
$120.00
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Company Response

Everyone that works at Mackay Heating and Cooling are huge animal lovers and advocates. So, it was no surprise that you have had a good experience with John, and his treatment of your furry animal family member. We are pleased to see that you were impressed by the options that we give as part of our service to you. WE , at Mackay Heating and Cooling, find that giving options and not demands, is an incredible way to treat our awesome customers, such as you! Thanks from everyone, including our two mascot, bulldogs at Mackay Heating and Cooling, say thanks!!!

Monica Budd from St. Catharines
Monica Budd from St. Catharines
1 review St. Catharines, ON
10/10

Service

My furnace stopped working. I called Mackay as my furnace was still under warranty. Jason, the technician was here within 2 hours and was very informative as to what was wrong and was able to fix it right away.

Approximate cost of services:
$45.00
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Company Response

Thanks for this great compliment from our entire work family at Mackay Heating and Cooling. Jason, is a very caring, honest and ethical tech and he takes such care with all of the customers that he meets. At Mackay Heating and Cooling, we know how unsettling it can be when you have no heat on a cold day. It is our please to be there for you. Thanks from Mackay Heating and Cooling, for the opportunity to work in your home.

paul from Manhattan
paul from Manhattan
1 review Manhattan, NY
10/10

maintenance service

Technician John Biancaniello carried on with his cleaning, evaluating and repairing as I pumped him full of questions. He also gave me a list of the recomendations, with pricing, for my furnace, air filter hot water tank, duct sealing as well as the air conditioner maintenance which I booked for May.... top techie

Approximate cost of services:
$136.00
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Company Response

What a great shout out for John , and you actually got his last name spelled correctly! LOL The techs from Mackay Heating and Cooling, and the entire support team in the office, never find a question or concern you have, a waste of our time. It is our pleasure to be there for you and help in any way that we can. As you can see from your experience from John.,at Mackay Heating and Cooling, we truly care and we give options, not ultimatums.

michele dion from Welland
michele dion from Welland
1 review Welland, ON
9/10

furnace

regular servicing cleaning furnace, changing filters....thoughtit would be a cheap job to find out I need to spend around 1000 more on issues that I didn't expect. polite staff and professional and clean. adam and peter were good.

Approximate cost of services:
$1,100.00
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Company Response

Thanks for writing this review for us at Mackay Heating and Cooling. We are a highly ethical company, /work family. Being in this industry, we cannot always deliver the best news, but we are always looking out for your safety first. At times, that could mean a little bit more, that you expected. WE try so very hard to spare our customers any large expense but when it comes to safety of you , your family and your home....we have to do what is right, or we could not sleep at night.. I value this shout out for great service very much, considering it was not as cheap as you thought, so this means a good deal. Thanks for shout out for the entire staff. They work so hard. From all of us at Mackay Heating and Cooling, thank you

Shannon from St. Catharines
Shannon from St. Catharines
1 review St. Catharines, ON
10/10

Furnace repair

Mackay sent Adam (technician) in a reasonable time frame. He's an asset to their company. Fixed the problem quickly, was knowledgable & cleaned up when done. Would definitely call in the future!

Approximate cost of services:
$200.00
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Company Response

Thank you for this great shout out for Adam, from all of us at Mackay Heating and Cooling. Adam, is indeed a great addition to our team. He is very knowledgeable and your service is an example of the kind of training, experience and ethics, our techs bring to your home. From all of us at Mackay Heating and Cooling we thank you very much

Judy from Welland
Judy from Welland
1 review Welland, ON
10/10

Furnace Cleaning

Fred did a great job of servicing my furnace and making recommendations. He was very friendly and patient with my myriad of questions. I rely on MacKay to keep my furnace in top notch condition.

Approximate cost of services:
$110.00
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Company Response

Fred is a great technician who has been with Mackay Heating and Cooling for many years. He is very understanding when people have lots of questions. You never have to worry about that! At Mackay Heating and Cooling , we feel that giving you these options and not just , insisting what you have to do for your furnace, is the only way to treat our customers with the utmost of respect. This shout out confirms that this is very true. From all of us at Mackay Heating and Cooling, we thank you very much!

Frederick Ross from Welland
Frederick Ross from Welland
1 review Welland, ON
8/10

Service Funnace

Adam was great in explaining options we had in the furnace maintenance. Mackay personal seem to answer all are questions and more. Clean working area and cleaned up area nicely.

Approximate cost of services:
$600.00
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Company Response

At McKay Heating and Cooling, we feel looking around at the entire system, not just one area and giving you options, not ULTIMADUMS, is the very best service a heating and cooling contractor can give. It takes some more thinking on the techs part, but at Mackay Heating and Cooling , our customers are seeing that the techs can offer various ideas for your home, which you choose, not the techs!!!! The office staff as well, are always available to answer your questions and provide you with a time frame to set up the tech or sales to come to your home that works best for you. Adam is a great example of who we are as a company. Thank you from all of us at Mackay Heating and Cooling

Bruce Knicley from St. Catharines
Bruce Knicley from St. Catharines
1 review St. Catharines, ON
10/10

Furnace service

Today's visit by the MacKAY rep John B. was entirely succcessful. He introduced himself,explained the furnace rationale,helped with moving some materials out of the way and did a superb job ofchecking andcleaning and completing filter replacement. The service plan I purchased is proving quite worthwhile! Thanks Bruce K. St.`Catharines

Approximate cost of services:
$100.00
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Company Response

We at Mackey Heating and Cooling, thank you very much for this great shout out for John B. He is a great mechanic, that cares very much for the customers. Our customers are our family, that we take care of and this is very serious business to us. We are proud that the techs that clean your furnaces, and air conditioners, and water tanks, are doing a very thorough job so that the equipment is more efficient and lasts the length of time it should. It means the world to the work family at Mackay Heating and Cooling for this great compliment. Thank you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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Heating and Cooling Service and Installation
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