Reviews

10/10

My air conditioner wasn't blowing cold air, so I called Mackay. The service man (Andrew) checked the unit and gave me a few options on how he could get it working. Andrew has been to my house for my furnace a few times. He is always courteous and knowlegeable and always very tidy about the way he leaves my house. I decided to have a new unit installed and Andrew called for a sales rep (Rick) to stop by. He arrived in a very short time, gave me several units to choose from in a variety of prices. Rick explained in depth each unit and was very helpful on my decision. He answered all of my possibly stupid questions very well. He also was very courteous. The installation was a few days later by 2 service techs Eric & Chad. They were fantastic, it only took a few hours before they had the new unit up and running. They took a while to clean up and were always coming in to check on the temperature and how it was running. They left the house and outside where they were working very clean. I am so thankful that I chose Mackay for my furnace and air conditioner maintenance several years ago. I have always been completely satisfied, and everyone from the receptionist to the service and sales techs are always very polite. I have every confidence if there was ever a problem it would be looked after immediately. Thank you so very much. Sandy Murrell

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks so much for taking the time to write up a wonderful, heartfelt message. This means a lot to the entire group. They put their heart and souls into the work they do. It is more than a job, it is a passion, and it is very personal to all of us. We are thrilled that you are so happy with us, and we are honoured, to be trusted to do the work in your home. Thanks so very much from all of us at Mackay Heating and Cooling. Our goal, is to always exceed expectations.

10/10

My furnace was blowing cold air. I called mackay around noontime. A service Tech arrived that very afternoon. (Peter). The part had to be ordered, Peter did a quick fix to keep it blowing warm air, until the part arrived. Peter was very courteous, informative and found the problem in minutes. He was a pleasure to deal with. The part arrived and was installed by Adam 3 days later. Adam has been to my home for furnace repair before. A very courteous young lad. It took Adam only minutes to replace the switch. I had been trying to get on the homestars web site without much luck. Adam was nice enough to show me what to do. I have always had courteous, qualified technicians when calling MacKay for service. Thankyou and keep up the good work. Sandy Murrell

Approximate cost of services:
$260.00
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Company Response

Wow, what a great shout out and ranking. All of us at Mackay Heating and Cooling were so happy to read this together. IT is very valuable and important to all of us at Mackay Heating and Cooling that you are very happy and feel confident about our work. I am really happy to see that Adam went the extra mile, and helped you with the Home stars website. I am however, not surprised as this work family is always looking for ways to do something extra to stand out from the many companies that are out there for you to call . It is with our greatest pleasure at Mackay Heating and Cooling to have you as one of the awesome customers that we have and we value your shout out very much. Thanks again, from all of us at Mackay Heating and Cooling!