Aurum

Formerly Gold Standard Property Care
Window & Gutter Cleaning
Vaughan ON L4K
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75%

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Reviews by rating (past 12 months)

Reviews for Aurum

Average customer rating:
7.5 10 (285 reviews)

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Angela Martino from Vaughan
Angela Martino from Vaughan
2 reviews Woodbridge, ON
2/10

Windows

Surface cleaning only. Not a great job. Crew argued with me instead of just redoing the job!!
I would not recommend them. Disconnect between the sales pitch and the actual work.

Approximate cost of services:
$175.00
3 of 3 people found this review helpful.
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Company Response

Hello Angela,

Can you please give me a call on my cell phone at 416-400-3271 so i can personally look into the issue for you. I am having difficulty locating your account.

Thanks,

-Mike Morozov
President

Hi Angela, Can you please give me a call on my cell so I can make sure the issue is resolved. I have yet to hear from you.

Leon from Markham
Leon from Markham
1 review Thornhill, ON
10/10

Window Cleaning

These guys are awsome. Came on time, cleaned everything fast and even asked to check their work whether it satisfies me, since I was home. Really polite and professional. Would definitely recommend them to my friends!

Approximate cost of services:
$200.00
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Joe from Old Toronto
Joe from Old Toronto
3 reviews Toronto, ON
0/10

Window cleaning

Gold Standard Home Care? An oxymoron in spades! My advice is to WALK AWAY and save your time and money. They offered to clean our windows. Their supervisor wanted to talk me into cleaning our gutters as well. I rejected that idea, because the gutters are scheduled to be replaced. Nobody came to clean the windows, but some days later my wife returned from shopping and there were people on their stepladders cleaning our gutters. She had no idea what was going on. Then they gave her a bill and instructions on how to pay it - by calling a phone number and supplying a credit card number. Later the credit card statement showed that they charged us twice the amount written on the bill. What would you call this kind of behavior?
Somebody had to dispatch this crew to our address, with specific instructions. This was not a mistake. We're talking to our attorneys and will take it further.

Approximate cost of services:
$120.00
4 of 4 people found this review helpful.
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Company Response

Hello Joe,
I am sorry you have had a negative experience with our company. We strive to leave every customer happy after we completed the service. We want your business for the next 10 years, not a one time thing.

I took a look at your account, and I am very familiar with what transpired.
1). We did in fact clean your windows the same time we cleaned your gutters. Your spouse was present on site, thats how she received our invoice and called in to pay.
2). Our crews always ask the homeowner when they do the window cleaning if the homeowner would be interested in the gutters to be cleaned as well. Our crews were once again given authorization by your spouse to proceed with the work. That is why she called in immediately upon receiving the invoice and paid the balance. I am not sure how you would want the cleaning crews to know that your gutters are being replaced when your spouse gave them authorization to clean the gutters.
3). We never double billed you for the service. That claim is simply false. The charge was for "double" because we did the window cleaning AND the gutter cleaning. Those services are usually charged the same amount.

Once again, I am sorry that you had a negative experience with our company. But it seems like this whole situation was a miscommunication between your spouse, our company, and yourself. How would you like me to resolve this situation to make you happy?

Silvano Zamparo from Vaughan
Silvano Zamparo from Vaughan
1 review Woodbridge, ON
0/10

Eavestrough cleaning

They damaged my eavestrough while cleaning it by dragging a ladder along the surface causing numerous scrapes and dents. After a month of trying to get a response from them, they refused to accept any responsibility, insisting that it is the way they perform their work.

Really, really poor attitude. Save yourself aggravation and don't use them.

Approximate cost of services:
$210.00
4 of 4 people found this review helpful.
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Alexander from Richmond Hill
Alexander from Richmond Hill
1 review Richmond Hill, ON
10/10

Interior and Exterior Window Cleaning

I've used Gold Standard for the past 6 years now and have never been disappointed. I thought it was a little expensive the first time until I realized how much more they clean and how long it lasts with the RainX they use. I decided to have them clean my interior windows (I normally do this myself). I could not believe how much of a difference this made. Ive recommended Gold Standard to 5 of my neighbours and we have been absolutely thrilled with the work!

Approximate cost of services:
$950.00
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Aaron Chuang from Richmon Hill
Aaron Chuang from Richmon Hill
1 review Thornhill, ON
0/10

Window Cleaning

We were approached by this company at our house, we were quoted $300 All-In providing we pay cash or cheque. We were told that we won't need to pay till a week later because they want to make sure that the job was done right. They then provided an invoice with tax on top and apologized that their sales rep is new and will not honor the quotation.

Approximate cost of services:
$300.00
5 of 5 people found this review helpful.
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Company Response

Hello Aaron,

I apologize for the inconvenience and the miscommunication that occurred. Unfortunately, we need to charge HST on the invoice no matter which form of payment you choose; we have Federal regulations to follow - as it is stated in our contract that applicable taxes are added to the service. I hope u enjoyed our work, and hopefully you will give us the opportunity to service u again.

Regards,

Michael Morozov
President

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aurum

Window & Gutter Cleaning Some of our customers include: City of Toronto, Honeywell, Toronto Transit Commission (TTC), St. Joseph's Hospital, North York General Hospital, and Westdale Properties just to name a few. Aurum offers professional, cost effective, and valuable residential & commercial window cleaning services. With over 10 years of ...
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