Accent Moving & Storage

Self Storage
700 Chester Road New Westminster BC V3M
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HomeStars  >  Self Storage in Delta  >  Accent Moving & Storage
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41%

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Reviews by rating (past 12 months)

Reviews for Accent Moving & Storage

Average customer rating:
5.7 10 (3 reviews)

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gomphus2@hotmail.com from Vancouver
G. 2.
1 review Vancouver, BC
0/10

Moving and storage

I cannot adequately express how let down we feel by Accent Moving and Storage. They were hired to move our belongings to their storage facility for 18 months then deliver to our new residence. In short, furniture was damaged, inadequately repaired, items lost never to be recovered by us and the list goes on. Never once did Wes take responsibility or ownership of this mess nor did we ever receive an apology. Instead we got finger pointing and lots of excuses. I would NEVER recommend this company to anyone. I realize this review goes against the grain of many comments but this is what we experienced. The worst ever service possible. Beware.

1 of 1 people found this review helpful.
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Company Response

Hello,
My Name is Wes and I am the owner of Accent Moving & Storage. I appreciate every review we get, whether good or bad. While I appreciate your review, I am confused to its nature. We have no customer complaints that meets this criteria. We have had zero complaints from customers that have been in storage for 18 months and then have anything missing. I have not received a complaint of this nature from any customer. I do not understand how you can say that we did not take responsibility and that I finger pointed and made excuses because that is not true. As I said, there have been no complaints that match your complaint. I would recommend that you contact me as soon as you can so that I can discuss your issues with me and Accent Movers. If I do not hear back from you and you remain anonymous then I will take this complaint as not valid and see it as a competitor trying to make me and my company look bad. I will follow up in a few weeks to let the public reading this complaint, my findings.

Kind Regards,
Wes

Marnie from Delta
Marnie from Delta
1 review Delta, BC
10/10

Moving Services

Accent Movers moved me March 1st. They were referred by a friend that said they were amazing. Their crew was on time. they put floor protection down right away. My furniture was wrapped in my home and nothing was damaged. The crew of Cary Jason and CJ were fantastic. The were clean cut and hard working. I always worry about who will show up to move me and I was surprised when they showed up. I would recommend this company to anyone and I will use them again. Thanks Accent! Marnie

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Oliver from New Westminster
Oliver from New Westminster
8 reviews , BC

First Review

7/10

Moving and Storage

We used Accent Movers after getting numerous quotations from other companies , and choose Accent Movers because it was reasonable and Wes, the owner, bothered to follow up.

Our move was scheduled into 2 parts Moving out and into storage for a month and out of storage into our new house after a month. On Moving day, crew of was on time, move was smooth sailing, nothing major happened except for some small dent, on the wall and a minor scratch on my box spring which the owner offered to repaired and done professionally

I gave a 7 out of 10 stars because we started the day with 3 men but left with 2 cos one had to go to the doctors cos he was not "feeling well" and left . Carey , the leader of our moving team , was apologetic about the situation. My journey into storage went smoothly wo incident.

I wanna thank my moving crew Carey, Aaron and Gary on "Moving out from storage into new house day", they were hardworking and courteous , hope u guys enjoyed the pizza.

Would i used Accent again? Yes. Because when problem arises it got fixed, so my wife and i are overall happy. I would have given a 9 out of 10 if everyone stayed healthy . This is my fair and honest review.

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More about Accent Moving & Storage

Accent Moving & Storage has an A+ BBB rating. We are a moving company which services the entire Greater Vancouver Area. We offer moving services across the street or across Canada wide. We provide local and long distance moving services. We have short or long term storage available. We set ...
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