We had a relatively small move (two bedroom condo) to our new home in Oakville and required movers to help with some of the bigger pieces.
I was quickly disappointed to find out that despite calling and leaving a number of messages for a variety of companies (even highly rated ones), very few actually ended up returning my calls! Perhaps it was the size of the job, or maybe it is a busy time?
Surprisingly, Burl Oak not only called me back within the hour, I received a quick quote and they didn't shy away from the size of the job. Over email, Martin and I finalized the plans and timing for the day and he answered all of my questions promptly.
The day before the move they called to confirm all the details / logistics.
Day of, we had Rob and Brendan as our moving team. These guys were fast! They arrived on time, good communication on logistics and well as being organized. They managed to pack up the condo faster than anticipated and left no damage. They had all the equipment they needed to do the job well, and they worked well together. They were polite and very professional.
On arrival, the efficiency continued. Big items like bedroom furniture that they had taken apart, was put back together and placed in the right rooms. I appreciated that care was taken to protect my carpets and flooring. They asked a number of questions to make sure everything was placed where it was supposed to go, and although fast - I never felt like they were rushing to finish the job. They were respectful of our space and little no mess behind.
The invoice was as quoted (no surprises) and they finished on time.
This was a very pleasant move experience and I wouldn't hesitate to use them again. Thank you to from start to finish. A very polished experience that was stress free.