The company was called because the furnace room was creating a lot of noise when it's usually quiet. This is not a system I am familiar with so I wanted to get it checked right away. This company claims to be 24 hours but when called was very rude about the timing. The service provider was rude about the entire situation, claiming I am doing something wrong when I use water normally and not in vast amounts everyday. He also claimed that I "refuse" to do what they told me but I directly asked what I could do instead of call them and I did not receive an answer.
The customer service is terrible, the worker we dealt with was very rude, DO NOT USE THIS COMPANY.