We've been doing business with Waterworks Group Inc. for many years, but our last experience with them will be our last. We initially called them after a pipe burst, and they came promptly and fixed it. Since that visit, we have had no hot water or heat (in floor heating) and had to have them come multiple times and spent almost $1000 to no avail. When we call, the owner of the company has been extremely hostile, rude, and unhelpful. They do not care for their customers, and only care that we give them our credit card at the end of each unsuccessful job. I would highly suggest anyone considering using Waterworks to take their money elsewhere, to a place that actually cares for their customers needs and more importantly can fix the problem that they were there for in the first place.