Drain King Plumbers

Plumbing
Toronto ON M3K 1C2
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Drain King Plumbers
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93%

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Reviews by rating (past 12 months)
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Reviews for Drain King Plumbers

Average customer rating:
9.6 10 (139 reviews)

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Derrick in Richmond Hill
Derrick in Richmond Hill
10 reviews Richmond Hill, ON
6/10

1. Drainage for new bathroom sinks. 2. Oct 18: Leaking bathtub/shower faucet

1. After wasting 2 weeks trying to get plumbing completed for a single sink to double sink conversion under new countertop & sinks with 2 non Homestar 'plumbers' referred by my countertop company, it was a pleasure to finally work with a professional company. Pleasant phone service (Kaylee?), free in-home estimates, and plumbers who are nice to work with. Alex completed the drainage changes behind the drywall, then actually came back to complete/install the P-traps after the new counter and sinks were installed to ensure good fits. We both checked for leaks & it was fine. Puddles appeared under both sinks the next day, but over many days, I used silicone and finally have no leaks.
I would use this company again.
2. $463 Rate: 5 Reception was same as above for a call to have a faucet leak fixed. Quoted between 4 & 500 which seemed excessive. New cartridge inserted & work completed in less than 30 min. Not sure I will use this company in the future.
Problems:
a) Had to call back next day after son complained the H2O did not get hot. Fixed easily by adjusting the safety stop, but should have been checked on first visit.
b) Should have used protective sheet for tub as handle falling in tub appears to have scratched surface.

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Company Response

Hi Derrick,

Thank you for choosing us to be your service provider. Rest assured we have your best interest in mind and want to make sure you are completely satisfied.

Unfortunately, management was not made aware of the situation until we receiving this review. We would definitely like to discuss this further to get more information on your experience and see where we went wrong and where we could have improved.

Please call 416-661-5464 and ask for Jason the service manager.

We look forward to hearing from you!

- Drain King Plumbers

Brad
Brad
1 review , ON
0/10

don't waste your time

I contacted them to repair two leaky sinks in my house. They refused to give me an hourly rate over the phone insisting that they would provide me with a free quote once they see the work. It seems they are counting on the fact that after sitting around waiting for them to come for a couple of hours, you are more apt to pay an inflated price rather than have to go through the process again with another plumber. Their quote to repair the leaky drains was just over $500. Reluctantly, I agreed. Once he began to take things apart on the first sink, the plumber insisted that the problem was the faucet and not the drain as I had stated. He calculated a new price of $900 but could give me a deal of just over $700. Foolishly I agreed.
After replacing the faucet, the sink still leaked. The plumber then informed me that there was actually a problem with my drain (right where I told him the problem was) and he would have to replace it too. Now the price jumped to almost $1000.00. With the bathroom torn apart and my desire to get on with my day, I agreed to his new price. When he replaced the drain, he cracked my sink. He began to calculate a new price for the replacement of a sink, which he couldn't do that day anyway. It was at that point that I threw him out of my house.

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Company Response

Hi Brad,

We appreciate you bringing this to our attention. As discussed over the phone your technician had your best interest in mind and was trying to fix your problem with the least amount of cost to you. After attempting to fix your issue unfortunately it became evident that more repairs were required. We understand your concerns here and that's why we reached out to settle the matter. We ended up providing you a great discount to get all of the work done and at the end of the day to the best of our knowledge you were satisfied!

We know this review went up before we settled the matter so hopefully you are able to increase your rating on us after all!

Thank you

- Drain King Plumbers

Amanda in Toronto
Amanda in Toronto
2 reviews Toronto, ON
10/10

Outside faucet replacement

Drain King responded to my request quickly, and were very flexible in arranging an appointment as soon as possible for a technician to come by for assessment. The technician, Jonathon, arrived on time, was very professional and courteous, and was able to complete the repair immediately without having to schedule another appointment. Excellent service, reasonable price. I will gladly use Drain King again for plumbing repairs.

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Company Response

Thanks so much for the review, Amanda! We're over the moon to hear about the awesome service you received from Jonathan and our company as a whole. He will be credited for his great work. Call us back at any time at 416-661-5464.

-Drain King Plumbers

Mohammad Jan in Toronto
Mohammad Jan in Toronto
2 reviews Toronto, ON
10/10

Installation of Moen shower

We called the Drain King Plumbers for Moen shower installation, we first got quote and explained the options for installation, we decided to call the company, reception was very nice polite and cooperated, they sent Plumber Kyler, he arrived on time found him very professional, he completed his job within given period. We would recommend the company for the professionalism.

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Company Response

Thanks so much for the review, Mohammad! We're elated to hear about the awesome service you received from our company. Tyler will be credited for his professional work. We are here for you any time you may need. Please refer us to family and friends!

-Drain King Plumbers

Jo in Toronto
Jo in Toronto
1 review Mississauga, ON
10/10

Excellent service - highly recommend

Very pleased with the service provided by Samad. It was a Saturday call-out, he arrived on time and took all necessary COVID precautions. Our leaking shower/tub faucet was quickly replaced with a new part which he provided. A few hours later, having cleaned up before he left, the job was done! Invoice/payment etc, was all handled electronically. Would highly recommend.

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Company Response

Thanks so much for the review, Jo! We're ecstatic to hear about the awesome service you received from Samad and our company as a whole. Samad will be credited for his great work. We are here for you any time you may need. Please refer us to family and friends!

-Drain King Plumbers

Victor in Mississauga
Victor in Mississauga
0 reviews Markham, ON
10/10

Drain Cleaning

Tyler, from Drain King was awesome, fast, & professional and they have an awesome customer service (Kailee and Alyce). Tyler educated me on my kitchen sink drain issue and what may need to be done together with a number of reasonable cost options.
Tyler not only found the problem, but ended up saving me money in the process. I think to myself, I wonder if another plumbing/drain cleaning company would have diagnosed things the same or would they just have tried to sell me expensive options even though I didn't need it? Suffice it to say, I am very pleased with Drain King and the way they talk to their customers and their upfront cost transparency! Thank you!

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Company Response

Hi Victor,

Thank you for your review! We greatly appreciate you taking the time to write about your phenomenal experience working with the Drain King Team. We always have your best interest in mind and do our best to be as upfront and transparent as possible. Rest assured that Tyler, Kailee and Alyce will be credited for their good work.

- Drain King Plumbers

vesely
vesely
2 reviews Mississauga, ON
10/10

Repairs

‘Samad did an excellent work to replace valves that were not easily accessible. Thank you Samad, you are the BEST.
If I need any -lambing in the future I would request that the job is performed by Samir if possible

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Company Response

Hi Vesely,

Thank you very much for the great review! We will definitely pass this message to your technician. We appreciate your business.

-Drain King Plumbers

Goodbye pool in Mississauga
Goodbye pool in Mississauga
2 reviews Mississauga, ON
10/10

Going the extra mile for a customer

Back in the spring we required replacement of very old sewer pipes underground. We woke up one morning to the surprise of a smelly pool of sewage in the basement. DrainKing came at once and completed the necessary repairs in short order. It was all manual labour and the men worked hard both inside and dug a deep excavation outside. Some cleanup was needed after they left. We knew, too, that resurfacing parts
of the floor would be up to us. Overall, we were pleased with job which was dine in four days and provides a 25 year warranty. But that's not the only story here.

We knew we had insurance to cover part of the cost. We applied for this
and soon after received some reimbursement. But it fell short of what our policy says we are entitled to. Enter our hero, Jason, the service manager. He was so diligent and untiring in his efforts for us!
He contacted our insurer on our behalf to further explain our claim
to them. He succeeded in obtaining the full amount stated in our policy,
and it did take some time to finally achieve this. Bottom line: our final out-of-pocket expense for a high quality job was not that much at all.
(Thank goodness for insurance!) Not only is he a contractor, but he has much experience in talking to and patiently negotiating with insurance companies. It is amazing and gratifying that DK was able to provide this expertise after the job was finished - they stayed with us.

Thanks a bunch, DrainKing!

C. Monk, Mississauga

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Company Response

Hi Chris,

Thank you for the amazing review! We appreciate the kind words and are so thrilled to hear that our company was able to tend to all of your needs. We strive to always be there for our clients and get the best results.

-Drain King Plumbers

Jamie in Toronto
Jamie in Toronto
2 reviews Toronto, ON
10/10

We had a severe blockage

We had a severe blockage from the kitchen drain to the main. Michael worked tirelessly to unclog it. Wasn’t satisfied with the results and went at it again without hesitation until he got it unclogged as much as possible. Snake, hydro, camera, snake, hydro, camera. Last viewing with the camera was MUCH better and I was completely satisfied.
I Wouldn’t hesitate to call Drain-king again, but I’d have to insist on Michael. His honesty and professionalism was second to none.
Thanks again Michael. You ARE A GREAT GUY

1 of 1 people found this review helpful.
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Company Response

Hi Jamie,
We appreciate you taking the time to write us a review! Michael will be recognised for his honest and professional work. We are here for you and all your plumbing needs 24/7.
-Drain King Plumbers

Private User
Private User
Private User reviews Toronto, ON
10/10

Toilet Tightening and Shower Head Installation (2 Shower Heads)

Our plumbing and drain technician was Alex I., and we're very happy with his service. He quickly and skillfully completed all of our requests and patiently explained available services, which we found very helpful as first-time homeowners. We also appreciated that he took the time to make sure payment went through to avoid issues later on.

We would definitely recommend Drain King Plumbers!

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Company Response

Thank you so much for your glowing review of our technician Alex! We are are happy to hear you had a positive experience with Drain King. We look forward to servicing any future plumbing jobs!

-Drain King Plumbers

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain King Plumbers

At Drain King Plumbers, every customers needs are important. Our promise is to focus on your satisfaction and provide you with the solution that best fits your needs.

Drain King Plumbers -

Some of our Services include: Plumbing Repairs and Drain Service, Water Service Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains/Sewers, High Pressure Water Jetting/Power Flushing, Trenchless Technology, Water Purification, Backwater Valve and Sump Pump, Waterproofing & Storm Drainage
We service locations near you:
Toronto, North York, Scarborough, Etobicoke, Brampton, Mississauga, York Region, & Durham Region

Drain King Plumbers gets the job done right, the first time. Always on-time, we work quickly and efficiently to make the experience as painless as possible. You can always count of us 24/7! You never have to clean up after a Drain King Technician, we will leave the work area as clean, or cleaner!

Call the go-to plumbing experts at Drain King Now! 416-661-KING(5464)

Same Price, Any Time, Any Day: No suprises or unexpected bills. Our flat rate pricing means no additional charges on evenings, weekends, and holidays.

At Drain King Plumbers, we believe that providing quality service at reasonable flat-rate prices give Toronto homeowners the confidence they need to make the right choice.

Drain King Plumbers are experts at:
* Basement Flood Prevention
* Sewer Back-up/Flooded Basement
* Backwater Valve Installation
* Sump Pump and Sewage Pumps
Drain & Sewer Specialists:
* Drain Camera Inspection
* Drain Snaking
* Drain Cleaning
* Hydro-flushing/scrubbing/Jetting (high pressure water drain cleaning clears blockages and restores your pipe to near new condition)
* No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto or Greater Toronto Area? Call us at 416-661-KING(5464). Trust the plumbing and drain company people rely on. Call Drain King Plumbers! your satisfaction is always guaranteed!
PLUMBING & DRAIN SERVICES
* Emergency Services: In a home plumbing emergency, you can count on Drain King Plumbers. With one simple phone call, you can significantly reduce stress and property damage that a sudden plumbing or drain issue can cause.
* Trenchless Pipe Repair: Call us before you decide to tear up your basement or landscaping! Our Trenchless methods could save you tens of thousands of dollars! We use quick, easy, reliable and permanent trenchless repair methods.
* Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners. Not to worry, Drain King Plumbers is right around the corner!
* Water Heater Replace/Repair: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines.
* Water Softeners & Filters: With whole-house or under counter water softening/filtration equipment installed by Drain King, you know your water is safe.
* Sump Pump & Battery Backup Systems: A sump pump keeps your basement dry and mold free, but occasionally it can malfunction or become overwhelmed. Get a battery backup for peace of mind in the next heavy rainstorm.
* Clogged Toilet Repair: Does your toilet clog or overflow? Be sure to fix the clog before it becomes a serious problem that can cause water damage and mold.
* Clogged Shower Repair: Is your shower slow draining? Have no fear! Drain King is here!
* Clogged Drain Repair: Clogged drains rarely get better on their own. Dont wait until is becomes a bigger issue! Call Now! 416-661-KING(5464)
* Frozen Pipe/Drain Repair: Is water gushing out of your ceiling or wall? It could be a burst pipe! Call us right away - to make the problem go away!
Drain King Plumbers - where every customer gets the Royal Treatment!
416-661-KING(5464)
www.drainkingplumbers.ca
info@drainkingplumbers.ca

CATEGORIES
Plumbing, Drain Services, and Drainage Contractors
SERVICES
Plumbing & Drain Services, Repair & Installation, and Drainage Contractors
BRANDS
At Drain King Plumbers, we pride ourselves in providing top-notch customer service. Customer satisfaction is our main focus. Rest assured, at Drain King you will always receive the royal treatment!
SPECIALITIES
Providing a long lasting, affordable, and memorable plumbing repair experience!
WEBSITE
http://www.drainkingplumbers.ca
NUMBER OF EMPLOYEES
15
RETURN POLICY
At Drain King Plumbers, your satisfaction is always guaranteed!
PAYMENT METHOD
Credit, Debit, Cash, Cheque, E-Transfer, Apple Pay
LICENSES
Licensed Sump Pump Installer, Licensed Back-Water Valve Installer. All required licenses.
MEMBERSHIPS
Memberships Available
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No job is too little for Drain King Plumbers! Big or Small, we do it all!
BONDED
Yes
PROJECT RATE
Free Estimates! We will dispatch a friendly and trained technician and provide a written estimate!
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Drain King Plumbers will always provide a written guarantee stated on the invoice!
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