Dealing with this company was a nightmare from beginning to end. First on the day they came to begin the job they demanded several thousand dollars more than they had originally quoted, telling me that there was more to remove than they originally thought. When they completed the job, it looked nice at first.
But our hot water pipes have now burst twice because, according to our contractor, they didn't seal the gaps properly between the stucco and the windows. When I noticed a large gap after the job was completed, they first told me that caulking wasn't included in the contract and was not their responsibility. An inspector told me that sealing the gaps is a crucial part of EIFS (stucco) installation and that it is part of any proper installation job. When I complained and threatened to pursue the issue, the owner's son kindly said he'd have the windows caulked as a "favour." They did seal the blatant gap that I had flagged but my contractor has showed me two other gaps that had caused the pipes to freeze and he let me feel the blast of cold air from inside my house that he said was caused by their installation.
I gave them a chance to explain or remedy the problem but they told me they already caulked it and they are now "through" with the job.