I called Harold on Easter Monday, a rare sunny day in April. I needed an estimate on my flat roof and the main roof of my house. Both leaked during heavy rains. He and his crew were minutes away, installing a new roof in nearby north Leaside. Harold took my call and rang my doorbell 20 minutes later. He had scoped out my roof from the sidewalk and could see it was in bad shape.
We climbed to the 18-year-old roof and examined it. A section of the roof was quite clearly a disaster. The builder who had slapped up the original roof had cut some significant corners. Harold explained what we had to do.
* Replace the shoddy roof with a proper multi-layered roof with rubber membrane, waterproof underlayment and some quality shingles
* Bump up the number of vents from 4 to 8 and insert proper bathroom fan vents.
* Take steps to ensure water travels around the skylights by inserting custom fit metal flashing and some high grade caulk
* Insert a metal drip edge into the eavestrough
Harold was great, but I was cautious and wanted other quotes and opinions, despite the urgent need to replace the roof. Other roofers (also highly rated on HomeStars) I called after meeting Harold either didn't phone me back or didn't follow through on quotes. I took a few days to research attic venting, roof layers, shingle quality and warranties, then phoned Harold with a series of questions that he answered expertly. After the inquisition and receiving a written quote, I asked him to schedule the job.
Of course, it rained steadily and sometimes tumultuously for a week. When the forecast brightened, Harold scheduled me in. His crew arrived at 7:40am the next day and finished around 5pm. At about 3pm, Harold invited me to the rooftop to view the new vents, new flashing around the skylights, etc. I was pleased.
His crew was efficient, cordial and tidy. They left no debris.
I'll give the penultimate word to my wife, who said after the roofers had left: "I'm just glad we have a new roof. Now I can sleep better when it rains." Next up...that troublesome flat roof.