My experience with Canyon Plumbing from the HVAC side is pretty disappointing. I had them do an inspection of my house when I was in the process of purchasing it. They told me everything worked fine. During the inspection I asked them a few questions and they didn’t seem too confident in their knowledge. And then a couple weeks later I’m guessing they contacted me realtor who apparently was told there was an issue with the control board needed to be replaced. Canyon and my realtor offered to cover the cost and I okayed it. Originally I thought the issue was reported by the previous owner, who apparently was just as much in the dark as I was. But further reading the email chains apparently it was Canyon who reported an issue and said it was missed during inspection.
A few weeks later they finally made an appointment to come replace the part. The technician didn’t know what was wrong with the original one, wasn’t sure which one to replace (I have two), couldn’t contact the original inspector for more information, and apparently couldn’t access the notes. He replaced the control board based on the serial number that was assigned but apparently it wasn’t working with the boiler (my main heating system). He couldn’t figure out what was wrong and just told me he needed to leave for another job and will figure it out later. He didn’t make an appointment or any general idea on when he would return.
Aside from that, I also reached out to Canyon for a quote on installing an AC system. The estimator came and was very knowledgeable. He said he would get the quote early next week at the latest. However, he never followed through despite my numerous attempts to contact him.
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