Canyon Plumbings

Plumbing
Calgary AB
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HomeStars  >  Plumbing in Calgary  >  Canyon Plumbings
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51%

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Reviews by rating (past 12 months)

Reviews for Canyon Plumbings

Average customer rating:
5.3 10 (30 reviews)

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Natasha R in Chestermere
Natasha R in Chestermere
2 reviews Chestermere, AB
0/10

Where's the UNLEAKY faucet???

Canyon Plumbing was contracted by ReidBuilt to install taps in our 2015 Chestermere home. The work was well done as, as far as we could assess, not being in the construction business ourselves. A few months in, we noted that our kitchen tap was leaking and ReidBuilt made arrangements to have Canyon Plumbing come to do a series of maintenance calls where the cartridges were replaced (on at least 3 occasions). We were told, at the time, that contacting the tap manufacturer (Kohler), would be not be an option as the first round of reparation is typically cartridge changes. Unfortunately, the cartridge change did not improve the leaking. ReidBuilt again contacted Canyon Plumbing who came out and reinstalled a new tap - the exact model that we were having trouble with previously. I was a little hesitant as by this point I was not trusting the tap model to stand up to the job. To summarize, even with a newly installed tap, leaking continued to be an issue. Now that ReidBuilt is not accessible, we attempted to go through Canyon Plumbing ourselves directly to solve this issue. They sent a diagnostician to assist us who phoned Kohler to determine from their end what they would offer us as we never had a tap that worked properly since 2015. Kohler provided us with a guarantee of instore/online credit to purchase a new tap. Trouble is Canyon Plumbing believes it is up to us to shell out the fee of having a plumbing tech come buy and replace the new tap once it arrives. I believe they were paid by ReidBuilt to contract a job and that was to ensure that what we needed, as customers, to OMG expect a working tap and they are failing to live up to their end of the bargain. It's unfortunate that ReidBuilt had to close shop - but Canyon Plumbing, have some honour and respect for your company - you wouldn't exist without your customer base. And, no I am not typically someone who spends oodles of time complaining about services. In fact, I must write 100 good to one not so favorable. It's unfortunate that reputation means so little out in these parts of Canada. One bad review would roast businesses out east who bend over backwards to focus on what ought to be a businesses' entire bread and butter - their REPUTATION. Stand tall and be men!
Natasha R.

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Ron Williams
Ron Williams
3 reviews Calgary, AB
10/10

Replace Poly B in home

We contracted Canyon Plumbing to remove the Poly B piping from our home and replace it with Pex. They gave us a fixed price quote. They showed up on time, worked longer hours when necessary so we would have water at night and did a very professional job. The most important thing was that they cut a minimum of holes to access the old piping connections. They had some unexpected difficulties but solved the problems and never once asked for extra funds. Clean up was a little slack but the job was well worth the price.

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Private User
Private User
1 review Calgary, AB
2/10

Bad tradespeople, poor customer service, decent products

Hired Canyon for a new home build. They were contracted to do all rough-ins and actual installation. We had problems from the get-go. It is luck of the draw with who your site supervisor will be. Originally we had Ryan, who no longer works for them, but he was a nightmare. We then had Trevor, who was awesome and fixed many of Ryan's problems. Nevertheless, the basis for recommendations and how the installs were done happened at the beginning and we received poor advice and poor decisions. For instance, we were never asked about hot water re-circulation, so now we are one of those homes that takes 5 minutes to receive hot water in the upstairs shower. That's not something you can fix after the fact. We've had issues with toilets not flushing properly, leaks in sink plumbing, etc. Customer service is not fast, efficient, or very friendly either. Product choice in the showroom is decent. Overall, it was frustrating to work with Canyon and they did very little to make this an even tolerable experience with them, and for a trade that will take a long time from start to finish when building a home, and a huge chunk of cash, it's not a decision you should take lightly. In the end, we have poor design and installation of our plumbing fixtures and for that I would not hire them again, nor recommend.

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Ken & Kathy Hargrove in Calgary
Ken & Kathy Hargrove in Calgary
1 review Calgary, AB
10/10

UNDER SLAB FLOOR HEATING SYSTEM

Canyon Plumbing installed the plumbing & heating in our retirement home almost 30 years ago. They also plumbed our previous home 10 years previous to that. Simply can't say enough in praise of their years of faithful service. Many thanks to Tom & Mike who today flushed our under slab boiler & thus extending the life of the system even though we were prepared to replace related components should they had chosen to recommend the more costly option. Thanks guy's for your honesty & dedication over the years.

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Company Response

Ken & Kathy, thank you so much for the kind words and your loyalty to our company over the years. We appreciate your business.

Lloyd from Calgary
Lloyd from Calgary
2 reviews Calgary, AB
9/10

Hot water tank

Hot water tank ruptured. Live close to Canyon plumbing, knew they do New Homes and have decent reputation with builders but wasn't sure about replacing old tank. Web site had great deal on new tanks installed, called, had new tank installed same day. Dean installed it, professional, courteous, and had new water tank completely installed and running in less that 4 hours from the call.
Very satisfied at this point. No angry teenagers crying about the shower. Thanks Canyon Meadows.

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Iqbal in Calgary
Iqbal in Calgary
1 review Calgary, AB
0/10

Terrible Customer Service- No after sale service

I am looking for under mount sink water filter replacement cartridge, the original was purchased from Canyon plumbing. I talked twice with parts department they took all information and told me they will call me back with all information but no one bother to call back.
most of the time parts department do not answer call.

1 of 1 people found this review helpful.
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Yaneth O'Keefe from Strathmore
Yaneth O'Keefe from Strathmore
2 reviews Strathmore, AB
0/10

Noise pipes New home

Noisy pipes that they refused to fix under warranty. Multiple visits with mild adjustment making situation worse. During the warranty period they delayed and delayed service until the very end of the coverage period, No solution. Terrible service. They come to your house but don't fix anything.

2 of 2 people found this review helpful.
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John from Calgary
John from Calgary
1 review Calgary, AB
0/10

New Home

Have a new $1M home in Calgary and unforfunately Canyon was the plumber. Have a leaky valve and noisy pipes that they refused to fix under warranty. During the warranty period they delayed and delayed service until the very end of the coverage period, then made one visit. One problem was left completely unaddressed, and the other was done so poorly that it actually made the situation worse. These guys are just another lowlife operator in the Calgary housing market.

1 of 1 people found this review helpful.
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Patrick from Calgary
Patrick from Calgary
1 review Calgary, AB
0/10

Project, product and service

Absolute worst service. New home owner here in a million dollar home and Canyon plumbing was the contractor who did the rough in plumbing as well as installation of all plumbing through the house. For a company that has such a presence and reputation for being in business for several years I'm puzzled at how they can hire such LAZY and POOR WORKMANSHIP plumbers.
We have had problems from day 1 from bad pvc joints leaking water, sump pump problems, leaky toilets, no hot water, and the list goes on. It looked like a bunch of kids had put together the plumbing. No pride in workmanship at all, typical piece work rush jobs where they cut, glue, crimp, install everything as fast as possible and not double checking their work.
When it comes to problems I admit "sometimes" they send a plumber right away but then once the problem is so called fixed then another plumber has to be scheduled because the original one screwed up the repair. Total incompetence and an inconvenient to us as the home owner. Some of the Canyon plumbers were a treat to deal with and admitted that they do have a problem and they try their best to rectify it but not good enough!

Regardless of whether your brand new home was $400k or a million + this should NOT happen. I understand things go wrong but there is no quality control in their work and when it comes time to fixing their own screw ups they can't even handle that.

I can tell you of at least 4 other home owners who had Canyon as their contractor who will have similar stories.

1 of 1 people found this review helpful.
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