Canyon Plumbing was contracted by ReidBuilt to install taps in our 2015 Chestermere home. The work was well done as, as far as we could assess, not being in the construction business ourselves. A few months in, we noted that our kitchen tap was leaking and ReidBuilt made arrangements to have Canyon Plumbing come to do a series of maintenance calls where the cartridges were replaced (on at least 3 occasions). We were told, at the time, that contacting the tap manufacturer (Kohler), would be not be an option as the first round of reparation is typically cartridge changes. Unfortunately, the cartridge change did not improve the leaking. ReidBuilt again contacted Canyon Plumbing who came out and reinstalled a new tap - the exact model that we were having trouble with previously. I was a little hesitant as by this point I was not trusting the tap model to stand up to the job. To summarize, even with a newly installed tap, leaking continued to be an issue. Now that ReidBuilt is not accessible, we attempted to go through Canyon Plumbing ourselves directly to solve this issue. They sent a diagnostician to assist us who phoned Kohler to determine from their end what they would offer us as we never had a tap that worked properly since 2015. Kohler provided us with a guarantee of instore/online credit to purchase a new tap. Trouble is Canyon Plumbing believes it is up to us to shell out the fee of having a plumbing tech come buy and replace the new tap once it arrives. I believe they were paid by ReidBuilt to contract a job and that was to ensure that what we needed, as customers, to OMG expect a working tap and they are failing to live up to their end of the bargain. It's unfortunate that ReidBuilt had to close shop - but Canyon Plumbing, have some honour and respect for your company - you wouldn't exist without your customer base. And, no I am not typically someone who spends oodles of time complaining about services. In fact, I must write 100 good to one not so favorable. It's unfortunate that reputation means so little out in these parts of Canada. One bad review would roast businesses out east who bend over backwards to focus on what ought to be a businesses' entire bread and butter - their REPUTATION. Stand tall and be men!
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