I was happy with the quoting process. The installation was efficient and friendly.
However, there was one issue that significantly coloured my satisfaction. When I ordered, I indicated that I want the option of having a window open at night. Corey indicated that this would not be a problem and that he would have the modification made. He did not tell me anything about the modification. After installation, I discovered that this meant an unsightly cut in the frame such that I could have the blind left partially open. However, since you can only open one of the blinds and the screen at once, this is not a solution at all (I will not open a window without a screen!).
When they called to inquire about my satisfaction, I explained the problem. They fully agreed that this was not a good solution and that it would be passed on to Corey. But of course, he never got back to me. The company did, however, send me a letter asking for a positive review and offering to send me a cheque for $50 for a positive review. Thus any buyers should be suspicious of positive reviews.