Clear View Plumbing And Heating

Thanks very much, Cathy and Mark! It is always very much appreciated when someone who also works in the service industry comments about our service skills. As I've said before, while most contractors and companies look at themselves as "Plumbing and Heating techs doing Service work" we like to think of ourselves as "Service Techs, doing Plumbing and Heating work".

The customers come first, period.

Dear "G"

First of all, allow me to apologize for the less than satisfactory experience you've had with us. I do appreciate you taking the time to give us your feedback and although the job is complete (finally) OUR job of making sure you're a happy customer is clearly not! As of right now, our office is going through paperwork to see if we can reach you to discuss your situation, but your anonymity is preventing a timely response. If you could call in to the office (403 216 8439), the Customer Service Manager Jesse would be more than happy to help you work through this and come to a resolution!

At the end of the day, it certainly sounds like it was a trying job, but we'd love to get the entire story and do a bit of research on our own, just to find out how such miscommunication happened. Fortunately, this is NOT the norm, otherwise there would be far more comments such as this on our page (a friendly reminder to those who say we pad this site with good reviews! We don't; Our many satisfied customers do that for us! We also do not censor our review boards in any way [I don't think you can?] and this review is proof of that!)

It should also be noted that afterhours work for every job, regardless of the situation or warranty, does require an afterhours Travel and Dispatch fee due to the limited resources of on call technicians. This is clearly stated on the invoice, as well as by on call staff. Regular business hours are Monday - Friday, 08:00 AM - 06:00 PM. Had our technician been dispatched earlier than 8:00 AM, it still would have fallen under the afterhours travel and dispatch fee we wanted to help you avoid.

Now, that being said, we are closely and carefully reviewing and revising our policies, to ensure that this does apply to any emergency situations. I do apologize for that sincerely.

Again, I apologize for the service you've received, there is no excuse for the workmanship or the scheduling and if you'll call in to the Office with your full name and address (to locate you in our customer database), I'm confident we will be able to help with the situation.

G, thank you again for your input, I hope we're able to track you down in our files and make this right for you and alleviate your disappointment; let me assure you this is certainly not the norm.

Hi there Chad!

Thanks for having us out, on Ladislav's reccomendation I certainly know where I'll be going for a hair cut next! That's the odd thing about toilets and drainage though... Sometimes you don't have issues for weeks, sometimes it happens multiple times per day. Either way, we can certainly appreciate the need to keep your business flowing smoothly, especially when it's a toilet issue and ESPECIALLY when it's a toilet shared by staff and customers! Thanks again for your great review Chad, call us back any time, we always enjoy helping out fellow local business owners!

Dear Kevin and Carol, let me start by apologizing for the hardware failure that caused us to not get to you that night. Of course, these things do happen, but we do pride ourselves on our communication and customer service. At the end of the day, we were able to get your problem solved, but it is ALWAYS our policy to call if there is an issue with the technician, or if rescheduling is needed. I can assure you it won't happen again, but in the meantime you should have received a $60 Clearview Coupon in your email that you can use towards any plumbing or heating job you may have in 2010.

Still though, thank you very much for your review. I'm thrilled that (when you DID get service finally... sorry, this still bothers me, it's so unusual that I'm going to personally look into exactly what happend) the service was satisfactory and that our technician was patient and accomodating; two very important factors that we consider when hiring technician)

Thanks again for everything, including your patience!

-Kyle

Thanks for choosing us after all Cynthia! Glad you enjoyed our speedy service! Of course, Winter is a busy time for all of us, whether it's Christmas, New Years, or just trying to stay warm! Make sure you're fully prepared BEFORE the winter season hits (you wouldn't believe how many people choose to opt out of yearly maintainance and need to spend big money on an emergency No Heat repair!) and take advantage of our $99 furnace tune up! Remember - an ounce of prevention is worth a pound of cure! Don't get stuck without heat, have one of our technicians over today!

We're getting great reviews about Ladislav all the time! It helps when a technician is both knowledgable AND personal! There's nothing worse than feeling like an intruder in your own home, or feeling like you're disturbing the technician by asking questions. We're just the opposite! We love helping homeowners gain a bit of experience and education in dealing with issues and it's always a privilege to be welcomed into a customers home! And yes, we love (well trained) dogs! As far as we're concerned puppies are part of the customer's family! Thanks again Dianne!!!

We don't call our trucks "Warehouses on Wheels" for nothing! Did you know that it is "Old Hat" practice for many (but certainly not all) hourly rate plumbing outfits all over the world to bring the bare minimum of parts or tools with them? Any guesses why? Right! You're still on the clock, from the time he steps in and books the problem until he leaves when it's done (which is usually about a minute after you've paid, and three minutes after you've found out what the price ACUTALLY COSTS!!)

We're big fans of up front pricing, BEFORE you've already made a commitment! Keeping a diverse array of tools and parts with us minimizes trips to the supplier, but when we do have to, you're paying the exact same price we quoted you BEFORE we started!

Thanks again!

Thanks SO much for your comments! That is the epitome of what we would like to hear about our technicians - the work was great, the area was clean, and the work was efficient. This is especially noteworthy because of the size of the job. Thanks again for allowing us to help you with an issue of this magnitude, we look forward to serving you in the future!

I just want to take a moment to let everyone know just how proud I am to have technicians that do such quality work, like Ladislav. For a customer to feel that the technician deserves a tip over and above the $900 that was just spent, we know we've done something right. Of course, Ladislav was right, we'll never accept it, but I just want to thank you very much for the offer. Knowing that our customers are satisfied is the only tip we need!