ClearView Plumbing And Heating

Heating & Air Conditioning
4805 32 ST SE Calgary AB T2B 2X3
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66%

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Reviews by rating (past 12 months)

Reviews for ClearView Plumbing And Heating

Average customer rating:
6.8 10 (388 reviews)

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Ping in Calgary
Ping in Calgary
1 review Calgary, AB
10/10

Good service

Good job! The technician Jerry is nice guy and hard work, he was on time and very kindly, very professional. We appreciate what he has done for us today. We will recommend him to our friend.

Regards,

Ping

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Company Response

Thank you so much for sharing your feedback with us, Ping! We know our client’s time is valuable and we always strive to be on time and work efficiently so you can get back to your day as quickly as possible. We are here for you anytime you need us! -The Clearview Team.

gerryclearvirw in Calgary
gerryclearvirw in Calgary
1 review Calgary, AB
10/10

Gerry of Clearview worked on service for my Air conditioning, plumbing, furnace, humidifier service

Gerry performed work on my Air conditioner, plumbing, humidifier and furnace. He gave me options for work that needed attention and options of cost for additional work on plumbing and humidifier.
Gerry’s visit at my home was 10/10! :-)

Dale Gatt
Aug.14, 2018

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Company Response

Hello Dale, Thank you so much for the killer review! We're glad to hear you thought so highly of Gerry. We agree - our technicians are highly trained and love helping people. We are grateful you gave us the opportunity to help and hope to work with you again in the future. - The Clearview Team

Rob in Calgary
Rob in Calgary
1 review Calgary, AB
0/10

Rip off

Had a plugged bathtub drain. Needed to be snaked. Our bad for agreeing to be ripped off but needed work done. 45 minutes late arriving. Spent 1.5 hours maximum, most of which was putting the estimate together and getting the snake from the truck. Will never call again.

Approximate cost of services:
$560.00
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Company Response

Dear Rob,

We would like to apologize for your negative experience! Let me be the first to apologize regarding our late arrival - usually we do expect to be 5 minutes early for our customers. We’d like to learn more about your specific situation and make things right. We would greatly appreciate the opportunity to discuss this further with you. Please call me at 403-216-8439 to discuss this further. Thanks and have a great day.

Hilary Amos
Customer Service Representative

Private User
Private User
1 review Calgary, AB
8/10

HVAC Inspection & Testing

The technician completed inspection and testing of two furnaces and one air conditioner. Both the inspection and testing were done very thoroughly and a report was provided with findings and observations.

Approximate cost of services:
$0.00
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Company Response

Good afternoon,

Thank you for taking the time to share your experience with us. We are grateful that you chose us to do the work in your home! We pride ourselves on our technician’s training, experience, and attention to detail. We like to do things the right way. If there is ever anything else we can help you with with please don’t hesitate to give us a call. Thanks again! -The Clearview Team

Private User
Private User
1 review Calgary, AB
10/10

Change outdoor spigot,replace indoor valve

Efficient friendly prompt and knowledgeable. Gave me good advice about replacing vs repairing spigot and valve, replaced ruber hoses on washing machine with metal. Kody was happy to do whatever I wanted even though it was a Sunday!

Approximate cost of services:
$863.00
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Company Response

Thank you so much for leaving this kind review of Kody's recent work in your home! ​We do like to give our client’s different solutions so that they can choose
the solution that suits them best and we believe that it is part of our job to make sure our clients understand the work we are going to be doing. Should you ever need us, please don't hesitate to give us a call!

-The Clearview Team

Laurent from Calgary
Laurent from Calgary
2 reviews Calgary, AB
2/10

Poor attempt to repair shower leak

ClearView Plumbing And Heating
403-216-8439
4805 32 ST SE
Calgary
AB
T2B 2X3
CANADA

I'm not normally one to write negative reviews, but while this company can do good work (they have for me before), I had a pretty bad experience. I have a leaking shower faucet - it should be a simple fix, right? Well, despite my giving advanced instruction about the type of shower I had (Price-Pfister), the technician still came by despite knowing he doesn't have parts for it. $70 gone. Thinking that perhaps the problem can be solved by replacing a seal, gasket, o-ring - something - I agree to have him take it apart and look at it. $180 gone. All in all, it was just a scheme to up-sell me to a $2000 shower model. I initially agreed reluctantly, but then had buyers remorse after talking this out with my wife. She thinks a $250 charge to not fix a leak and upsell is a crooked modus operandi. I agreed and cancelled the job. I'm glad I did - I'm sure if something went wrong post-warranty, they would just conveniently "not have the part" again. I'm done with Clearview.

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Company Response

Laurent,

Thank you for reaching out to us with your concerns. We take every customer issue very seriously. It is why we've been in business serving Calgary homeowners for over 20 years! Please contact me at your convenience, I’d like to find out how I can earn back your business.

Sincerely,
Hilary Amos
Customer Service Representative 403-216-8439

Ann in Calgary
Ann in Calgary
2 reviews Calgary, AB
1/10

I should have read the reviews

Needed shower drain augered. Called ClearView in spite of concerns about the automatic service charge. ClearView's on-site estimate gave options from high to ridiculously high and took more time to complete than was spent inside my house. I paid ClearView their fee then hired a reputable company who completed the work for 1/2 of ClearView's lowest estimate.

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Company Response

Hi Ann, I'm sorry we let you down. We have been serving Calgary for 20 years and are here for the long haul, Ann. Price is important to all of us, but we learned a long time ago that we would rather defend our prices than defend sub-standard work. I am glad you were able to find someone to auger your drain for cheap.

Private User
Private User
1 review Calgary, AB
2/10

Tankless Water Heater Repair

Initially impressed with customer service and knowledge of technician but swiftly realized they were a severely overpriced and slippery company. Initial assessment and visit was $400 and quotes for repair options were extremely high. Replacing the tankless system was quoted around double what other companies quoted. We ended up going with the most inexpensive fix and hoping it would hold as the Technician refused to give a straight answer on how extensive the damage was and flip flopped multiple times on what our best option would be. He was clearly just trying to make a sale and take advantage of our lack of experience. Would not recommend, would not use again.

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Company Response

I am sorry to hear you are unhappy with your experience with us. Normally our technicians will perform a full diagnostic of the system so they can provide your with multiple options so you can choose the repair that suits you. It sounds like you were not happy with our process and we would like the opportunity to discuss your experience with you. Please give us a call at 403-216-8439. - Jennifer

Private User
Private User
1 review Calgary, AB
0/10

Would not recommend

called about leaky kitchen faucet and outside taps. Plumber advised that Clearview doesn't fix outside tap leaks, they only replace taps. Why not advise customers of this policy up front as the estimates provided were far too pricey for my budget and I'm sure there are plumbers out there who will fix a leaky tap. As for leaky faucet, the plumber initially advised that a part was cracked but proceeded to only remove some calcium buildup and turn the o-rings. Claimed it no longer leaked and charged me the call-out fee. Well the faucet still leaks so I called Clearview. They claimed their man had 'fixed' the leak as a courtesy at no charge so no warranty and I would have to pay a call out fee again to have them properly service. While I realize the call out fee is standard and I wasn't charged over and above that, I didn't take a day off work to request an expensive quote, a visual inspection or a 'courtesy' fix. I requested a repair. So why not fix it right the first time? Sounds like a ruse to gouge customers for multiple call out fees. Will not use again.

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Company Response

Hello Cathy, Thank you for your comments.
I’m sorry to hear about your experience. This is definitely not a usual occurrence at our business. Our highly trained technicians do their best to offer you options and costs to fit your budget. I understand that your technician attempted an adjustment on your faucet at no additional charge to you. If that didn’t work we should consider a new faucet? We would appreciate a chance to help resolve this for you, please give us a call at the office so we can discuss solutions. Jennifer

10/10

Toilet replacement

Clayton did a wonderful job replacing all 3 toilets in our house. He was honest, punctual and clearly explained to me every step of the process, the advantages and disadvantages of the different types of toilets that were being considered as well as the warranty details. He did the installation in a clean and efficient manner. I would definitely call him again for any plumbing problems I might have in the future. Thanks!

Anton

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Company Response

Hi Anton, Thank you so much for your rave review! We're glad to hear you thought so highly of Clayton, and that he was able to address any and all questions you had, as well as reassure you that you made the right choice when picking Clearview. We are very grateful you gave us the opportunity to help and hope to work with you again in the future! - The Clearview Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ClearView Plumbing And Heating

Here at ClearView Plumbing and Heating we have Two Clear Rules: 1. Do whatever it takes to solve every problem right and leave every customer smiling. 2. When in doubt, see rule #1. This is our promise to you, our customer. We view our jobs not as trades-people, or as plumbers and HVAC.

CATEGORIES
Heating & Air Conditioning, Drain Services, Drainage Contractors, and Plumbing
PRODUCTS
Sink and Shower Fixtures, Sinks, Tubs, Toilets, Furnaces, High Efficiency A/C Units, Humidifiers, Air Purifiers, Water Softeners, Reverse Osmosis Units, Hot water tanks, Water Softeners, UV Light Electronic Air Purifiers, Tankless Water Heaters - You name it, we install it!
SERVICES
Furnace and A/C Installations, Drain Cleaning and Power-Augering, Free Furnace and A/C Quotes, HVAC Repair, Boiler and Hydronic Heating Repair, Plumbing Repair, Video Drain Inspections, Sewer Replacement Quotes and Digs - You name it, we do it!
BRANDS
Quite literally ANY and EVERY brand. If there's something we don't have in stock, you name it and we'll provide it, install it and warranty it!
SPECIALITIES
Although the industry would dictate that our specialties are Plumbing, Heating, A/C and Draincleaning, our customers feel our specialty is Customer Service! (Just look at our reviews)
WEBSITE
http://www.clearviewplumbing.ca
YEAR ESTABLISHED
1997
NUMBER OF EMPLOYEES
20
RETURN POLICY
Our policy is to leave the customer satisfied. We guarantee that it's fixed right or its free.
PAYMENT METHOD
We currently accept Cash, Debit, Visa, American Express and Mastercard
LICENSES
All of our technicians are fully licensed in their profession and have a minimum of 5 years exp.
MEMBERSHIPS
We offer numerous Planned Service Packages for Plumbing, Heating, Air Conditioning
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
No hourly rates! That means you get a guaranteed price, IN WRITING, before there's any work done!
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Warranties depend on the job. Extended warranties are available.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.