Clear View Plumbing And Heating

Thanks Karen!

We're always positively THRILLED to hear compliments like that, it's actually one of our favorites. Of course the work is good - I should hope so, with what we pay our technicians :) - But that friendly demeanor and customer service you experienced isn't an act, or a facade, or a selling tactic - we just make sure we hire technicians with great experience AND great attitude.

I always say we're customer service professionals that just happen to specialize in Plumbing and HVAC, and your comments show exactly that.

Thanks again for your business Karen, we're honored you chose us and look forward to working with you in the future!

Thanks Clint, great to hear!

Its situations such as this that are the cause for us hiring only the best technicians, with the best tools and the most experience.

Plumbing and HVAC work are quite complex and there is always room for complications. It's important that we send the best techs with the best tools to solve the problem right the first time.

That's also the benefit of our pricing - if there's a complication with the job and it takes longer, or we don't have the proper part, it doesn't cost you anything extra - our price is agreed upon before the job starts, and even if we're there HOURS after the time we thought we'd be finished at, your price is still secured.

Glad we could help you out Clint!

Call back any time!

Thanks Maggie, we're always honored when a customer welcomes us into their home, that being the case we treat all of our customers with the utmost resepect, which includes keeping you informed (if you wish) of everything we're doing at your house. We've heard stories from our customers about technicians from other companies coming in and only speaking to them when it was time to collect the bill - we only hire the friendliest, most well trained staff so that we can ensure only top-tier quality in our customer's homes!

Glad you had a great experience Maggie!

Thanks Doug! That's got to be my favorite (and most consistant) compliment that we receive about our services: Friendly and professional.

It's often rare that you would call someone too professional, but not so rare to call someone too friendly. At the end of the day, being personable is good, but a technician can be overly friendly. It's important for technicians everywhere to realize that they still need to maintain that professionalism, as they are providing a service, and dealing with serious appliances and utilities. There is a time for joking, and a time for working - any good technician will attest to that, and you, as a customer should ask for no less than that!

Hi there Eric, thanks for the review, I remember the issue well. For those unfamilliar, Eric had us come over and quote specifically on the repair of the toilet, which required a complete overhaul. Now, I'm glad we were able to help you out, unfortunately mistakes do happen and it seems one happened in this situation - we should have quoted the price to replace the toilet straight out, and it appears we did not, for which I'm quite sorry.

Thanks for taking the time to call in to the office to get this sorted out, as you mentioned, we took great joy in being able to get this issue sorted out for you, and now you've got a brand new toilet!

We appreciate the feedback, we actually mentioned your exact situation during our weekly in-house training/technician meeting, just to show the importance of giving the customer ALL of their options!

Thanks again, we look forward to serving you any time you need!

Thanks so much for your recommendation! I can't explain how happy I am that we've been able to provide such satisfactory service to you and your family, not just in plumbing (which we're known best for) but also heating! If I'm correct, we're installing your sister's furnace today?

This was a great call for us, we love it when we're able to flex our plumbing AND heating muscles!

We're going to be more than happy to serve you and your family in the future, thanks again for the opportunity!

Thanks Wayne!

Glad to hear Derek (a relatively new addition to our team) is helping customers and keeping them happy!

Always happy to help you out, no matter what the issue!

Hi there! Glad we were able to help you out when you needed us! Never hesitate to call if theres ever anything else!

Thanks very much, Cathy and Mark! It is always very much appreciated when someone who also works in the service industry comments about our service skills. As I've said before, while most contractors and companies look at themselves as "Plumbing and Heating techs doing Service work" we like to think of ourselves as "Service Techs, doing Plumbing and Heating work".

The customers come first, period.