Clear View Plumbing And Heating

I'm sorry to hear you had a negative experience. Although you're entitled to an opinion as to what a job "should cost", however only one with a knowledge of what the company's overhead is can actually state what the job "should cost". Furthermore, all of our quotes are performed BEFORE the work is done, which is the best time to debate price, if there is a debate to be had (as opposed to after the quote, after your authorization, and after the work is complete.) As far as the quote goes, we do not break down our prices nor do we charge "per hour" or "parts + labour". We do not claim to be an hourly rate company, in fact we expressly state we are not. This keeps our customers from dealing with surprise pricing. It does sound as though (we have not heard from this customer in the office, so we can only speculate as to where the job is or who the customer is... Steve, call us in the office so we can discuss this matter and have it resolved, please) the job was performed in a mobile home. For those who are unaware, plumbing in a mobile home is actually mostly done underneath the home. This is a 1.5-3 foot gap, depending on the home, that our technician has to shimmy under. As Steve mentioned, the conditions were such that he actually injured himself while attempting. We do factor things such as this into the price, so while we can appreciate your opinion, we will have to agree to disagree about the value of this job.

Although you, yourself, may have been able to perform the work for less (the same can be said for any repair) that is not the route you went - you had called in for service because of the circumstances and technicians do charge for their time - a charge that is quoted before you decide to go forward with the work.

Again, I'm sorry you had a negative experience with our pricing, please feel free to call in with your invoice number so that management can look into this and we can come to a resolution.

Thanks for your business, thanks for your feedback!
If you were to call in to the office and speak to our Customer Service Manager, Jesse, we could perhaps see about a credit to your account.

We always appreciate you taking time to mention positive aspects of the job. We're big supporters of positive reinforcement and the best kind comes right from our customers. We bring up every comment and compliment, good or bad, big and small, in our weekly tech meetings (they happen on Tuesday mornings) while we do in-house training to make sure our technicians are up to speed on the latest technology, policy and procedures going forward. The industry is ever changing and we need to be as well! Thanks for the comments, we'll most certainly pass them to Joe!

Thanks for the great review Bev! We're always happy to hear our techs go above and beyond when it comes to unique sitautions like energetic dogs! Glad you enjoyed our technician being able to take his time and be thorough - hourly rate guys aren't able to provide that "something extra" that pops up near the end of a job, or guarantee your price won't change if the situation becomes more difficult than expected. We love being able to take the time to answer questions, quote on other work, or whatever the situation may be, without our customer watching the clock and their bill increase with every minute! Have some piece of mind by KNOWING what you're going to pay, BEFORE you commit to the job!

I think everyone has had "one of those mornings" - unfortunately they can't always be chalked up to being a Monday! We can certainly empathize with having a tight deadline, especially when work is involved. We always do our best to meet customer approved windows, especially in situations like this! Our techs are people too - they understand stressful situations such as that, they're usually quite flexible for our customers. The other nice thing is because we handpick only the finest technicians (who are all security cleared, drug tested, liscenced, bondable and insured for up to 2 million dollars) you can feel comfortable and totally secure leaving our technicians to do their work and lock up behind themselves (after cleaning the job site, of course - as clean or cleaner is our motto).

Thanks Val, we look forward to helping you out in the future!

Hi there Shaun, I believe we've spoken about this issue already, but I just wanted to take a moment to address the concern. We certainly acknowledged that a clerical error may have taken place; although the price WAS listed on the invoice you signed, before (authorizing work) and after (upon completion of said work) it was not listed on the "Work Authorization" portion as well on the invoice portion, for that we sincerely apologize. Of course, the technician did review the job and price with you before the work was started - of that we can agree - although it wasn't listed in BOTH spots on the invoice, as it should have been.

These are the 3 pillars of our Company: 1. Go over the price. 2. Guarantee that price. 3. Guarantee the work. We follow that every time and we don't start a job until we get the authorization to do so.

Because you felt unsatisfied we issued a courtesy refund of 150.00, in an effort to put our best foot forward and do right by you, our customer.

Thanks for pointing out this error in our paperwork, Shaun, the only way a business can really learn and grow is through constructive criticism! It doesn't go unnoticed, or unappreciated!

We're all for swimming pools here at Clearview, but in our experience it's always been better when said pool is planned and anticipated! Glad we could get your unexpected basement lagoon tidied up and taken care of, there's nothing worse than having a flooded basement. Ladislav is an acclaimed technician, so while it pleases us to see your comments, we're certainly not surprised! We handpick our technicians not just for their technical knowledge, but also for their personality! Always happy to help, call us back any time!